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Full Time Customer Service Advisor
4 weeks ago
Hungry for a challenge? That's good, because at Just Eat Takeaway.com (JET) we have abundant opportunity or as we say, everything is on the table.
We are a leading global online food delivery marketplace.
Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe. Our mission?
To empower every food moment around the world, whether it's through customer service, coding or couriers. The Opportunity - Full-Time Customer Service Advisor We are looking for great people to join us in our state of the art Dublin 4 office and help us to continue building an excellent place to work.
At JET we care about our people and provide a vibrant place to work with great facilities, free fruit, snacks and refreshments and carefully scheduled shifts to make late night working until 9pm that little bit easier.
We are now looking to strengthen our customer service team with self motivated and hardworking individuals to help us handle interactions with our customers and restaurant partners across a range of channels, including voice and chat.
We are looking for people who can help us make a difference in achieving satisfaction for our customers, who are passionate about service excellence, who can rise to the challenge whilst remaining calm, professional, and resilient.
People who love to help, who love to talk and can adapt to both telephone and instant message with ease.
At JET, we believe that everyone has something to bring to the table The important bitsFull-time, 40 hours per week Hybrid working - 60% in office, 40% from home Shifts will be scheduled on a 2 week rotational basis and will comprise of 5 x 8 hour shifts per week. Full flexibility is required between the hours of 7am-9pm Monday to Sunday, however, you will join the current full time working pattern which is always subject to change with notice. Classroom based training, 6 weeks on site (no home working during this period) Full eligibility to work in Ireland is required supported by the relevant documentation to evidence this. This is a hybrid role and we really value the importance of our teams connecting in person onsite .
Can you confirm that you are able to attend our office which is based in Dublin 4, 35 Shelbourne Road in line with this stated policy and as dictated by the business? It is a requirement that you can deliver in your role in English (both written and spoken).
Can you confirm you meet these requirements? At Just Eat Takeaway we have a minimum age restriction of 18 plus.
Can you confirm you meet these requirements? What will you bring to the table?Passionate about delivering service excellence and achieving satisfaction Competent PC user with the ability to multitask/toggle between multiple systems with ease Effective communicator (written & verbal) with an eye for detail and a resilient approach. Ownership and accountability Great teammate, willing to share and adopt ideas and best practice with professionalism and respect Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers.
Thanks to them we stay one step ahead of the competition. At JET, this is on the menu: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers.
Thanks to them we stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com.
We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company?
Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat?
Apply now
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