Digital Solution Engineer

Overview
Digital Solution Engineer - AI Business Process (Dutch Speaker) at Microsoft.
The mission of Microsoft Business Applications is to help customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve customers, and transform the way their business runs to drive profitability.
In this role you will be the AI Business Process Sales and Service Solution Engineer (SE) for the SME-C segment for your assigned workload and a member of the sales team that consists of Digital AI Business Process Specialists, partners and engineering.
You will lead AI transformation engagements with a focus on Sales and Service domain expertise, owning the technical win strategy and supporting AI Business Process Sales Specialists by forming strong relationships with C-Suite executives, Business Decision Makers, and Technical Decision Makers.
You will help them achieve their goals for product proficiency, roadmap, and competitive discussions to secure technical decisions.
Responsibilities
Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer's solution design endorsement.
Own the technical win strategy for each opportunity.
Engage with BDMs and TDMs to translate their priorities and goals to solution vision by addressing business challenges, prioritizing with business value, and leveraging Dynamics 365 Sales & Service applications and Copilot Studio expertise to secure technical decisions.
Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications, Copilot Studio, AI Agents.
Lead proof-of-concept engagements for high-priority scenarios, document POC outcomes, and map customer solution requirements.
Translate findings into detailed technical plans, including migration pathways to D365 and recommended migration tools, with milestones and risk mitigation strategies in a Technical Close Plan for hand-off to SI partners.
Showcase Microsoft's AI-powered business process D365 solutions to win technical decisions against major competitors.
Address AI-related compliance, privacy, or security concerns early, and drive proof-based differentiation through architecture design sessions and pilot deployments to highlight how Dynamics 365 meets customer needs.
Leverage the Microsoft partner ecosystem to enhance and scale solution delivery, including co-selling and co-innovation with partners.
Collaborate with Customer Success Unit and Partners to ensure customers realize value from Dynamics 365 investments; secure a clear deployment plan with success metrics and adoption milestones.
Promote early adoption of features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.
Commit to ongoing professional development to maintain expert-level product knowledge and strategic sales skills.
Complete required training and certifications by deadlines and achieve proficiency levels in consultative selling and Dynamics 365 solutions for key workloads.
Share insights from wins/losses with the broader SE community and act as a technical thought leader by delivering content at readiness events and architectural deep dives.
Address solution architecture considerations and competitive objection handling.
Assist in formalizing the customer proposal.
Qualifications
Required/minimum qualifications: Bachelor's Degree in Computer Science, Information Technology, Engineering or related field and technical pre-sales or technical consulting experience OR equivalent experience.
Dutch language is a must
Previous experience in CRM technical roles (consultant, implementation, engineering or related roles)
Additional or Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering or related field and technical pre-sales or technical consulting experience OR equivalent experience.
Experience with cloud/hybrid or on-premises infrastructures, architecture designs, migrations, industry standards, and technology management.
Certification in relevant Microsoft or industry technologies (e.g., Office 365, Power BI, Azure Administrator/Architect/Developer, Cloud Platform Technologies, Information Security).
Equal Opportunity
Microsoft is an equal opportunity employer.
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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