It Service Design Architect

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Our client is a public sector organisation.
Role:
We are seeking a skilled and experienced
IT Service Design Architect
to lead the design, improvement, and governance of IT services across the organisation.
Operating in a
semi-state environment
, this cross-functional role is central to ensuring that both new and existing services are designed to be secure, supportable, cost-effective, and aligned with organisational and regulatory requirements.
The ideal candidate will combine strong technical and architectural awareness with deep knowledge of service management frameworks, cybersecurity standards, and operational excellence.
Responsibilities:
Lead the design of end-to-end IT services, covering service models, SLAs, support structures, and transition plans.
Collaborate across Enterprise Architecture, Cybersecurity, Service Management, Business Analysis, and Project Delivery teams.
Ensure all service designs align with
ITIL
,
NIST
, and
NIS2
requirements, and are fully integrated with our
ServiceNow
platform.
Design both
new greenfield services
and re-engineer existing services to improve efficiency, compliance, and user experience.
Document service designs, models, and processes clearly and consistently.
Support governance processes and contribute to architectural and service design standards across the organisation.
Full ownership for the
Service Transition
of all ICT projects and services into the Service Management function.
This includes working with the individual Project and Change Owners throughout the Prince 2 Project Management Life Cycle to ensure the requirements of Service Transition are build-in to each relevant milestone.
Requirements
Proven experience in service design architecture, or ITSM roles in a complex cross-functional environment.
Strong knowledge of
ITIL v4
and practical service design techniques.
Experience aligning service design with frameworks such as
NIST
and the
NIS2 Directive
.
Proficient with
ServiceNow
(especially CMDB, service catalogues, and workflow design)
Broad technical understanding of infrastructure, cloud, cyber security, and applications (including SAP ERP)
Excellent communication and stakeholder engagement skills across technical and non-technical teams.
Strong understanding of IT operations and security risk management.
Experience working with third party vendors including Managed Service Providers (MSP) and Security Operations Centers (SOC).
5+ years of experience in a Service Management including 2+ years in a leadership/process owner role.
Good general knowledge and experience of ITSM products and technologies.
Experience developing and implementing standards, processes and procedures based on the ITIL framework.
The Rewards:
As a reward for your commitment to this role you will receive an excellent salary and a competitive benefits package.
Contact:
Please contact
Michael Brennan
at Software Placements on
+353 (0)1 525 4641
or email your C.V in Word/pdf format to
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Software Development and Technology, Information and Media
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