IT Service Design Architect

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Our client is a public sector organisation.

Role:

We are seeking a skilled and experienced IT Service Design Architect to lead the design, improvement, and governance of IT services across the organisation. Operating in a semi-state environment, this cross-functional role is central to ensuring that both new and existing services are designed to be secure, supportable, cost-effective, and aligned with organisational and regulatory requirements.

The ideal candidate will combine strong technical and architectural awareness with deep knowledge of service management frameworks, cybersecurity standards, and operational excellence.

Responsibilities:

• Lead the design of end-to-end IT services, covering service models, SLAs, support structures, and transition plans.
• Collaborate across Enterprise Architecture, Cybersecurity, Service Management, Business Analysis, and Project Delivery teams.
• Ensure all service designs align with ITIL, NIST, and NIS2 requirements, and are fully integrated with our ServiceNow platform.
• Design both new greenfield services and re-engineer existing services to improve efficiency, compliance, and user experience.
• Document service designs, models, and processes clearly and consistently.
• Support governance processes and contribute to architectural and service design standards across the organisation.
• Full ownership for the Service Transition of all ICT projects and services into the Service Management function. This includes working with the individual Project and Change Owners throughout the Prince 2 Project Management Life Cycle to ensure the requirements of Service Transition are build-in to each relevant milestone.

Requirements

• Proven experience in service design architecture, or ITSM roles in a complex cross-functional environment.
• Strong knowledge of ITIL v4 and practical service design techniques.
• Experience aligning service design with frameworks such as NIST and the NIS2 Directive.
• Proficient with ServiceNow (especially CMDB, service catalogues, and workflow design)
• Broad technical understanding of infrastructure, cloud, cyber security, and applications (including SAP ERP)
• Excellent communication and stakeholder engagement skills across technical and non-technical teams.
• Strong understanding of IT operations and security risk management.
• Experience working with third party vendors including Managed Service Providers (MSP) and Security Operations Centers (SOC).
• 5+ years of experience in a Service Management including 2+ years in a leadership/process owner role.
• Good general knowledge and experience of ITSM products and technologies.
• Experience developing and implementing standards, processes and procedures based on the ITIL framework.

The Rewards:

As a reward for your commitment to this role you will receive an excellent salary and a competitive benefits package.

Contact:

Please contact Michael Brennan at Software Placements on +353 (0)1 525 4641 or email your C.V in Word/pdf format to mbrennan@softwareplacements.ie.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesSoftware Development and Technology, Information and Media

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