Service Transition Specialist

2 weeks ago

Limerick, Ireland Three Ireland (Hutchison) Limited Full time

Overview
Service Transition Specialist
Here at Three, we've done things differently since day one.
We're a big-hearted energetic bunch, striving for a better-connected life.
The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive.
Magic happens when we power the connections that millions value, and you can feel it.
When these things combine, phenomenal things happen.
We encourage our employees to face their weaknesses, to really open themselves up to new opportunities and projects in a super-charged and rich learning environment.
We want you to become the best version of yourself.
Join us as a Service Transition Specialist
As a key member of the Mobile Managed Service (MMS) Team, the
Service Transition Specialist
plays a central role in ensuring the successful onboarding of new services and smooth operational handovers.
This role is integral to maintaining service continuity, stability, and high performance within the Managed Services environment.
Working closely with Programme and Project Management, the Transition Specialist ensures all service components are effectively mobilised, coordinated, and embedded into live support.
They are responsible for applying industry best practices—including ITIL-aligned Service Transition and Change Management principles—to deliver seamless service introductions and minimise disruption.
The role is based at our Limerick Customer Response Centre, supporting a team that delivers 1st and 2nd line support to a new client.
It involves a strong focus on process adherence, quality control, service documentation, and stakeholder coordination.
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