Tender Representative 1 with Spanish
16 hours ago
Overview The Tender Representative 1 is responsible for working with Cook Medical Divisions & other relevant departments within Cook, to ensure that Tenders to supply Cook Medical products to the European Market are submitted in a timely and accurate manner. This role is also responsible for ensuring Cook Medical product pricing is updated on the relevant systems. Reporting to: Team Lead 1, Customer Support Responsibilities Prepare quotations received from Customers & Cook Medical Sales teams and send written price confirmation to the Customer as required / appropriate. Search for potential tender notices relevant to Cook Medical's business. Work with key stakeholders within Cook Medical Divisions to ensure Tenders are submitted within customers' specific deadlines and requirements - focussing on less complex Tenders. Oversee the compilation to ensure that tenders and bids are handled professionally, quickly, and compliantly. Support colleagues on more complex Tenders as required. Work with other departments within Cook Medical globally as required to gather information relevant for tenders - e.g., Finance, Marketing, Manufacturing, Regulatory, Logistics, etc. Maintain accurate Tender files for historical & reference purposes, including information relating to awards, alterations & extensions of contracts. Update Pricing on relevant systems as necessary to allow for accurate order entry competence for this role and to maintain audit compliance. Provide guidance and assistance to colleagues as appropriate / able based on training and experience. Take on additional tasks and involvement in the execution of new departmental projects and initiatives as trained / required. Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect. Always ensure a high level of support to all internal and external customers, taking ownership for first point of contact resolution wherever possible. Maintain a supportive and communicative relationship within direct and wider teams at all times. Ensure that the Cook brand and image is communicated in a positive and consistent manner to all customers, both external and internal. Ensure that all duties are carried out in compliance with the company's Quality Management System. Ensure that Cook's Code of Conduct is considered in all business matters carried out on Cook's behalf. Qualifications Experience or knowledge of Pricing, Tenders or Public Procurement advantageous. Legal or Business qualification advantageous. Fluency in two European languages at a business level, including English. Excellent written skill in the relevant languages. Excellent organisational & prioritisation skills. Ability to work under pressure & towards tight deadlines. Strong research & analytical skills. Attention to details, with clerical speed & accuracy. Ability to multitask. Strong customer focus (Internal & External). Positive attitude and proven problem-solving skills. Excellent telephone manner & interpersonal skills. Computer literacy: Good working knowledge of Microsoft Office; Experience of Pricing& Tenders Software advantageous. Willingness and availability to travel on company business. Flexible start time to accommodate European time zones. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
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Customer Support Representative 1 with Spanish
16 hours ago
Limerick, Ireland Cook Ireland Ltd Full timeOverview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To...
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