Customer Support Rep with German
16 hours ago
Our client a leading company in the medical manufacturing industry is seeking a Customer Support Representative with German who is responsible for providing a professional, friendly, and efficient service to the company's customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions and who will add to our reputation as a company that offers excellent customer service. This is a Temporary 12-month contract - hybrid role with one day per week onsite Reporting to:Team Lead, Customer Support Responsibilities: Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements. Process all queries within department guidelines through relevant company systems. Process product complaints through relevant company systems and within the required timelines. Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers. Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required. Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible. Maintain and update customer data as required. Liaise with the company's field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance. Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required. Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect. Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible. Maintain a supportive and communicative relationship within direct and wider teams at all times. Carry out all tasks in compliance with the Companys Quality Management Systems. Ensure that the company's brand and image is communicated in a positive and consistent manner to all customers, both external and internal. Ensure that the company's Code of Conduct is considered in all business matters carried out on the company's behalf. Qualifications / Requirements: 1 to 2 years experience in a multi-national customer support / contact centre environment advantageous. Fluency in German & English Good written and spoken English language skills for those Representatives for whom English is not their mother language. Excellent telephone manner and interpersonal skills. Good working knowledge of Microsoft Office. Attention to detail, accuracy and ability to multitask. Ability to work under pressure and on own initiative with a positive attitude to problem-solving. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Skills: Fluency in German and English CRM Systems Proficiency MS Office Benefits: Work From Home
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1 day ago
Limerick, Ireland Lingo Recruitment Full timeRole: Customer service agent Salary: €28K p/a + bonus + benefits (healthcare insurance, free car park, continuous training ) Relocation:up to €1450 Location: Limerick Work model:Hybrid (min 3 days onsite) Requirements: Fluent in German and English Proven customer support experience Strong phone contact handling skills and active listening Familiar with...
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Limerick, Ireland Cregg Recruitment Full timeCREGG is currently recruiting a Hungarian Customer Support and Tender Representative for a well-known medical device manufacturing company in Limerick. In this role you will be responsible for providing a professional, friendly and efficient service to all Customers, Sales Teams and Distribution Partners. This is a 6 month hybrid contract. Responsibilities...
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Limerick, Ireland viagogo Full timeviagogo is the worlds leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually -- from sports to music,...
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Customer Support Representative 1 with Spanish
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Limerick, Ireland Cook Ireland Ltd Full timeOverview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To...
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Limerick, Ireland viagogo Full timeGlobal Customer Service Representative with French Fluency StubHub/ viagogo is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events around the world. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions...
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Wallace Myers International | Support Pharmacist
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Limerick, Ireland Wallace Myers International Full timeSupport Pharmacist Our client is one of Ireland's leading community pharmacy chains, with over 80 pharmacies located across Ireland and a strong emphasis on being integral to the Irish community. The focus is on providing patients and their families with the very best support for all their health and wellbeing needs. They are the community pharmacy of...
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Limerick, Ireland Lingo Recruitment Full timeRole: Customer service agent Salary: €28K p/a + bonus + benefits (healthcare insurance, free car park, continuous training ) Relocation:up to €1450 Location: Limerick Work model:Hybrid (min 3 days onsite) Requirements: Fluent in Italian and English Proven customer support experience Strong phone contact handling skills and active listening Familiar with...
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Limerick, Ireland Lingo Recruitment Full timeRole: Customer service agent Salary: €28K p/a + bonus + benefits (healthcare insurance, free car park, continuous training ) Relocation:up to €1450 Location: Limerick Work model:Hybrid (min 3 days onsite) Requirements: Fluent in French and in English Proven customer support experience Strong phone contact handling skills and active listening Familiar...
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Limerick, Ireland Wallace Myers International Full timeOur client is a leader in the industry with over 40 years experience and truly values their customers and staff. The main duties of these roles include: To operate the dispensary in accordance with all the legal responsibilities pertaining to the profession of pharmacy To exercise all aspects of law, ethics and codes of practice as laid down by the Irish...
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Tender Representative 1 with Spanish
16 hours ago
Limerick, Ireland Cook Ireland Ltd Full timeOverview The Tender Representative 1 is responsible for working with Cook Medical Divisions & other relevant departments within Cook, to ensure that Tenders to supply Cook Medical products to the European Market are submitted in a timely and accurate manner. This role is also responsible for ensuring Cook Medical product pricing is updated on the relevant...
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Limerick, Ireland Tesco Ireland Limited Full timeWhat's in it for you We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to: Competitive Salary Bonus Scheme* Colleague Clubcard 10% discount (including a 2nd card for a family member)* Life Assurance Pension Scheme* Save As You Earn Scheme* Paid Family Leave Bike to Work Long Service Awards Commuter...
