Application Support Technician

6 days ago


Dublin, Ireland Innovate Skillsource Full time

Application Support Technician

Location: Dublin, Ireland

About the Role: We are recruiting on behalf of our client, a leading telecommunications support company based in Dublin. We are seeking a highly skilled Application Support Technician to join their dynamic team. The successful candidate will provide expert-level application support to end-users, ensuring the seamless operation of business-critical applications.

Key Responsibilities:

  • Provide expert-level application support to end-users, resolving issues and ensuring seamless operation of business-critical applications.
  • Perform detailed analysis and troubleshooting of application issues, leveraging a deep understanding of SQL querying and database frameworks.
  • Collaborate with development teams to identify and implement solutions to complex problems.
  • Monitor and maintain the performance, security, and reliability of applications.
  • Manage and prioritise multiple support tickets, ensuring timely resolution and excellent customer service.

Skill Set:

  • Strong SQL Knowledge: Proficiency in SQL querying, with the ability to write, analyse, and optimise complex queries.
  • Database Frameworks: In-depth understanding of various database frameworks, including relational databases such as MySQL, PostgreSQL, or SQL Server.
  • Application Support Experience: At least 3-5 years of experience in application support or a related field. Experience with Infor and ITIL frameworks would be beneficial.
  • Technical Troubleshooting: Excellent problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
  • Communication Skills: Strong verbal and written communication skills, with the ability to convey technical information to non-technical users.
  • Customer Service: A customer-focused attitude, with a commitment to providing high-quality support.

If you are a dedicated professional with a passion for application support and meet the above criteria, we would love to hear from you.



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