Application Support Specialist

2 days ago

Dublin, Ireland SoftCo Group Ltd Full time

We are seeking a dedicated and skilled Application Support Engineer to join our support team. As a key player in a rapidly growing AP automation company, you’ll be instrumental in ensuring smooth, efficient operations for our clients by resolving issues, supporting system integrations, and enhancing the overall user experience.

About SoftCo:

SoftCo is a fast growing global Procure-to-Pay (P2P) and Accounts Payable (AP) Automation SaaS company and we are looking for motivated, dynamic and collaborative people to be part of our exciting journey. Our AI-powered Automation technology is transforming how companies manage their Procure-to-Pay processes, improving efficiency, reducing fraud and ensuring compliance.

With 34 years’ experience, SoftCo adopts a customer-centric approach and ranks highest in independent customer satisfaction surveys. We are proud that all our projects are successful, and that our market-leading technology makes a real difference to our customers and their organizations. We operate from offices in the US, Finland, UK, Kosovo and Ireland. We have over a million users worldwide including Volkswagen, Patagonia, Primark, Logitech and all 80 departments of the Finnish Government.

Application Support Specialist – Your role:

The ideal candidate is technically skilled, highly customer-focused, and thrives in fast-paced environments, bringing a proactive approach to problem-solving and client support.

Your responsibilities:

Application Support & Problem Resolution:

- Develop a deep understanding of our AP automation products, staying up-to-date with new features, enhancements, and industry best practices.
- Represent SoftCo by being the first point of technical support with our customers.
- Maintain strong communication with customers, providing timely updates and ensuring SoftCo customers receive first class support.
- Diagnose, troubleshoot, and resolve software issues, including identifying root causes and implementing solutions or workarounds.
- Monitor application performance and proactively identify and address potential issues.
- Work closely with developers, QA, and product teams to identify product improvements, test fixes, and ensure a high-quality user experience.

Documentation & Knowledge Sharing:

- Document troubleshooting steps, solutions, and best practices to expand the support team’s knowledge base.
- Share expertise and insights with team members to foster continuous learning and skill growth.

Your profile:

- Familiarity with SQL, databases, and data querying for investigating technical issues.
- Experience in Technical / Application support roles in Enterprise or SaaS companies with the ability to work effectively in high-pressure situations and prioritize tasks.
- Experience with ERP systems (e.g., Oracle, SAP, NetSuite, Microsoft Dynamics) and AP/AR processes.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent verbal and written communication skills for working with non-technical and technical users.
- Experience working with Microsoft Azure products eg. Azure Monitor, Application Insights, Log Analytics – Preferable but not essential.
- A 3rd level qualification in a technical discipline or relevant industry experience.

What we can offer you:

This is an opportunity to expand your knowledge, develop your career and work with state-of-the-art technology in a rapidly growing sector. We encourage our team to be ambitious and in SoftCo there is a culture of progression. We support your development by investing in training and partnering with leading learning platforms and providers. Uniquely, our structure means you work directly with the most senior leaders in the business, who see your potential.

A competitive remuneration package is on offer and our benefits package includes membership of our on-site gym (Dublin), company paid health insurance, life assurance, pension, bonus package, long service incentive awards and an employee referral scheme. If working for one of the most innovative technology companies is your thing, then look no further.

Join SoftCo and be part of a talented team that is shaping the future of SaaS software. Apply now to embark on an exciting journey where your skills and expertise will make a meaningful impact.

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