Claims Handler – German Speaking

By joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.Here, there's no limit to what you can achieve.Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceClaims Handler – German Speaking**Role**To manage and assess Payment Protection Insurance (PPI) Claims to ensure that a professional service is provided in compliance with Client and Regulatory requirements.**Key Responsibilities**The role of the Claims Handler is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not limited to:a) technical excellence including strict application of client policy wordings;b) compliance with Service Level Agreements (SLA);c) supporting Team Leader with the technical development of colleagues; andd) effective communication with claimants.**Core Tasks*** On-going management of the claims log in order to identify and prioritise own workload* Assessment of PPI Claims, in accordance with: + Client Policy Wordings / Technical Requirements + SLAs* Ensure for own allocated claims that files & claim records are maintained in a professional, and accurate manner* Accurate and timely processing of any claim payments* Performance of role in accordance with own Claims SLA/KPIs + Timely referral to Team Leader where appropriate* Identification of Fraud, Recoveries and Complaints at earliest possibility, with referral to appropriate Colleague + All Complaints to be referred to Team Leader immediately upon receipt* Clear communication within Team and with Claimant* Provide support to Team Leader in the technical development of colleagues (as required)* Actively support Team Leader and Colleagues in the provision of excellent service to both Claimants and Clients, including but not limited to identification of potential operational improvements**Skills / Qualifications / Experience*** Good knowledge of Insurance Products and Policy Wordings* Good knowledge of the Claim Life Cycle* Good analytical and numeracy skills* Excellent attention to detail with a focus on accuracy* IT Literate with good knowledge of Word, Excel and Notes* Excellent communication and interpersonal skills* Able to work independently and demonstrate personal initiative & innovation* PPI insurance claims experience is desirable but no essential* Must be fluent in German and English**Colleague Benefits*** Bike to Work Scheme* Tax Saver Travel Scheme* Discounted onsite Gym Membership (Dublin 4)* Discounted onsite Montessori (Dublin 4)* EAP – Employee Assistance Programme* Health Insurance Scheme* Life Cover* PHI – Permanent Health Insurance* Exams & Professional Membership Fees* Professional and personal development opportunitiesSedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.They are not intended to constitute a comprehensive list of functions, duties, or local variances.Sedgwick retains the discretion to add or to change the duties of the position at any time.## Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.For more, see#J-*****-Ljbffr