Office Administrator

3 weeks ago

Dublin, Ireland St. Paul's Garda Medical Aid Society Full time

Office Administrator/Claims Handlers Location: St. Pauls Garda Medical Aid Society, Plaza 255, Corporate Park No. 2 Ballycoolin Road, Dublin 15. St. Pauls Garda Medical Aid Society, the trusted medical insurer for the Garda organisation, is seeking to recruit dedicated and motivated individuals for the role of Office Administrator/Claims Handlers. About the Role: The successful candidates will join our dynamic and supportive team, working closely with colleagues to deliver excellent customer service and administrative support. Responsibilities include: Responding to incoming calls and emails. Handling member inquiries with professionalism and efficiency. Processing member claims with accuracy and attention to detail. Providing exceptional customer support throughout the claims process. Processing of Members payments Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business. Acknowledge and manage customer complaints, striving to achieve early resolution where possible. Quickly and efficiently escalate risk, potential fraud or vulnerable members situations, ensuring escalation to the appropriate person Who Were Looking For: Applications are required at entry-level candidates (no prior insurance experience required) and experienced claims handlers. Entry-Level Candidates: Strong communication and organisational skills. Be personable, reliable, considerate, courteous and respectful. The ability to prioritise and manage multiple tasks. A proactive attitude and willingness to learn. Ability to work in a team-oriented environment. Experience in office administration, computer skills, including proficiency in Microsoft Office (Excel, Word, PowerPoint). High attention to detail and accuracy in all tasks. Excellent verbal and written communication skills. Follow direction and guidance Adhere to rules, procedures and protocols Be discreet and maintain confidentiality Ability to work independently as well as part of a team. Provide references which can be checked and verified Experienced Claims Handlers: Demonstrated expertise in processing claims. In-depth understanding of claims procedures and best practices. Proven ability to manage complex inquiries and resolve issues effectively. Good attendance/timekeeping record. Confident, enthusiastic, and professional phone manner Be inclusive, professional, honest and reliable Provide references which can be checked and verified Application Details: Please click apply below with your CV and cover letter. Applications must be submitted by 4:00 PM on Wednesday 5th November 2025. Note: Due to the anticipated volume of applications, only shortlisted candidates will be contacted to arrange an interview.

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