Complaints Program Manager, Regulatory Operations

4 weeks ago


Dublin, Dublin City, Ireland Monograph Full time

Who We AreAbout StripeStripe is a financial infrastructure platform for businesses.
Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the teamThe Complaints Operations team exists within Product & Support Operations to govern the Complaints program at Stripe and drive an effective and efficient regulatory program.
Complying with global and local laws and regulations is core to Stripe's business.
Stripe has a legal obligation in multiple markets to ensure that we have a defined Complaints handling process, which includes identifying, tracking, responding to and resolving users' complaints.
What you'll doThe Complaints Operations team is seeking a program manager who will help us execute on our regulatory requirements, specifically in the EMEA region.
This person will play a key role within our regulatory ecosystem, ensuring our platforms are in compliance and managing the timely remediation of issues across our products.
We are seeking someone who can bring their operational expertise and rigor to our existing program and help us to drive improvements in what we do and how we operate.
The main intent of this role is to improve our operational maturity while also improving the user experience for our users, driving faster and more effective resolution.
ResponsibilitiesManage complaints programs end to end to ensure regulatory readiness and compliance and audit adherence
Lead our EMEA Complaints program, driving enforcement, monitoring and resolution
Continuously improve user-facing workflows to ensure operational streamlining for existing and new laws and regulations.
Review and identify gaps and quality issues in our global complaint handling processes
Build expertise across a breadth of Stripe's products and users through an understanding of the Complaints trends and user needs
Leverage your deep regulatory expertise to collaborate with internal partners and users in complex user conversations
Work closely with Stripe's Compliance and Legal teams to fulfill user requests
Be a strong advocate for regulatory operations while working with product, engineering, and other internal partners
Who You AreWe're looking for someone who meets the minimum requirements to be considered for the role.
If you meet these requirements, you are encouraged to apply.
The preferred qualifications are a bonus, not a requirement.
Minimum requirementsHas 5+ years of demonstrated project management skills and a proven track record for operationalizing and scaling cross-functional organization-wide programs from the ground up
Has excellent collaboration, communication, and relationship building skills and the ability to convey complex ideas succinctly to all audiences
Has an analytical approach to decision-making.
You are meticulous, objective and skilled at using metrics to drive decisions
Has demonstrated experience and interest in regulatory operations.
You have experience with complaints specific programs and European consumer protection laws.
Has experience in fast-paced, high-growth environments and can manage several tasks in tight timelines and can manage shifting priorities
Preferred qualificationsHas strong research skills; able to analyze complex problems in order to identify root cause and trends; able to document complex narratives in a simplified way which are easy for others to use
Is confident making decisive judgment calls in the absence of fully complete information
Is comfortable working independently and collaborating with a distributed team
Is excited to build resources to help other Stripes understand these complex topics
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.
This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
The annual salary range for this role in the primary location is €86,400 - €129,600.
This range may change if you are hired in another location.
For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location.
Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process.
Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Office locations
Dublin HQ, or London

Team
Operations

Job type
Full time

Apply for this role

#J-18808-Ljbffr



  • Dublin, Dublin City, Ireland Stripe Full time

    Complaints Program Manager, Regulatory OperationsJoin to apply for the Complaints Program Manager, Regulatory Operations role at Stripe.Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to startups—use Stripe to accept payments, grow revenue, and accelerate opportunities. Our mission...


  • Dublin, Dublin City, Ireland beBeeRegulatory Full time €86,400 - €129,600

    Complaints Program Management RoleA senior leadership position responsible for overseeing complaints programs, ensuring compliance with global and local laws, and driving operational excellence.About the PositionThis role is dedicated to managing complaints, handling user concerns, tracking issues, and resolving them in a timely manner to meet regulatory...


  • Dublin, Dublin City, Ireland beBeeRegulatory Full time

    Job Description:">The Complaints Operations team is seeking a program manager to help execute on regulatory requirements, specifically in the EMEA region. This person will play a key role within our regulatory ecosystem, ensuring platforms are in compliance and managing the timely remediation of issues across products.">Main Responsibilities:">">Manage...


  • Dublin, Dublin City, Ireland beBeeCompliance Full time

    Regulatory Operations SpecialistThis role oversees a complaints program to ensure compliance with global and local laws.The team handles user complaints, tracks issues, and ensures timely resolutions to meet regulatory obligations.About the Role


  • Dublin, Dublin City, Ireland Menlo Ventures Full time

    About AnthropicAnthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the roleAs our...


  • Dublin, Dublin City, Ireland Twelve Benefit Full time

    About AnthropicAnthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the roleAs our...


  • Dublin, Dublin City, Ireland Menlo Ventures Full time

    About AnthropicAnthropic's mission is to create reliable, interpretable, and steerable AI systems.We want AI to be safe and beneficial for our users and for society as a whole.Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the role As our...


  • Dublin, Dublin City, Ireland beBeeCustomerSatisfaction Full time €35,000 - €40,000

    Complaint Resolution Specialist\We are seeking an experienced Complaint Resolution Specialist to join our team in Dublin. As a key member of our customer service team, you will be responsible for resolving customer complaints efficiently and effectively, ensuring a high level of customer satisfaction.\The ideal candidate will have excellent communication...


  • Dublin, Dublin City, Ireland Anthropic Full time

    Get AI-powered advice on this job and more exclusive features.About AnthropicAnthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working...


  • Dublin, Dublin City, Ireland Anthropic Full time

    Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the roleAs our Regulatory...