EMEA Regulatory Compliance Program Manager

2 days ago


Dublin, Dublin City, Ireland beBeeRegulatory Full time

Job Description:

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The Complaints Operations team is seeking a program manager to help execute on regulatory requirements, specifically in the EMEA region. This person will play a key role within our regulatory ecosystem, ensuring platforms are in compliance and managing the timely remediation of issues across products.

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Main Responsibilities:

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  • Manage complaints programs end to end to ensure regulatory readiness and compliance">
  • Lead the EMEA Complaints program, driving enforcement, monitoring, and resolution">
  • Continuously improve user-facing workflows to ensure operational streamlining for existing and new laws and regulations">
  • Review and identify gaps and quality issues in global complaint handling processes">
  • Build expertise across Stripe's products and users through understanding Complaints trends and user needs">
  • Leverage deep regulatory expertise to collaborate with internal partners and users in complex conversations">
  • Work closely with Compliance and Legal teams to fulfill user requests">
  • Advocate for regulatory operations while working with product, engineering, and other internal partners">
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Required Skills and Qualifications:

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We're looking for someone with 5+ years of demonstrated project management skills and a proven track record for operationalizing and scaling cross-functional organization-wide programs from the ground up. Key qualities include collaboration, communication, relationship building, analytical approach, experience with regulatory operations, and ability to manage multiple tasks in tight timelines.

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Benefits:

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As a member of the Operations team, you'll have access to resources and opportunities to drive improvements in what we do and how we operate. You'll also be part of a dynamic team that values flexibility and work-life balance.

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About the Role:

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This role offers a unique opportunity to make a meaningful impact on our regulatory operations and contribute to Stripe's mission to increase the GDP of the internet.



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