Duty Manager

5 days ago

Limerick, Limerick, Ireland Castletroy Park Hotel Full time

Reporting to:
The Operations Manager on a daily basis, while liaising with General Manager and Hotel Manager to ensure that the agreed strategy is delivered across the various segments of the Food & Beverage Department.

The Person:
We are seeking candidates with a proven track record in a Senior Supervisor or Management Role who can demonstrate ability to successfully assist in managing and develop the Hotel while providing a consistent high level of service to our guests.

The Hotel:
The Castletroy Park Hotel, a leading Limerick Hotel, is ideally located in the heart of the Mid west of Ireland and is the closest 4* hotel in Limerick to the M7 motorway from Dublin. This luxury hotel is just 2.5 miles from Limerick City, surrounded by superb amenities and is easily accessible via Shannon International Airport, just 25 minutes drive away.

This luxury 4 * hotel with conference and banqueting facilities, leisure centre and C – Salon offers superb accommodation from deluxe rooms to suites making this the ideal base for your holiday in the Limerick region.

One of Six properties within the Só Hotel Group, there are significant progression and development opportunities for ambitious and driven hospitality professionals.

Main Responsibilities:

Customer Service:

  1. To ensure the highest standard of excellent customer service is offered to all of our guests.
  2. To ensure that all staff is trained and competent in the work they carry out.

Daily Operations:

  1. To liaise with the Conference and banqueting co-ordinator as regards meetings, banqueting specifications, wedding lists and requirements for your daily duties.
  2. Manage and direct all team members in the F&B outlets whilst on shift.
  3. Be a presence continuously on the floor during peak times ensuring guest satisfaction.
  4. Assist in any department that may need help throughout your shifts.
  5. A hands-on approach to all shifts.
  6. To be actively involved in the promotion and up selling of the Hotel.
  7. Point of contact for all meetings & events during your shift.
  8. The smooth operation of the Hotel during your shifts taking a hand-on approach in all areas.
  9. Daily tasks are completed for your shift and an effective Passover is carried out with the next manager coming on duty.
  10. Responsible during your shift for the health, safety and security of guests and employees of the hotel.
  11. Problem solving and prevention during your shifts.

General:

  1. To ensure that the standards of quality are being achieved in each department of the hotel.
  2. Provide a sound business initiative by looking for opportunities to increase profits and sales through out the Hotel.
  3. To communicate effectively at all levels, including attending management meetings.
  4. Manage, motivate and train employees within the department thereby ensuring a high standard of service/control in all areas.
  5. Accidents and sickness to be reported as per company policy.
  6. To react to changes in business levels to ensure department costs and expenses are controlled.
  7. To implement company procedure in the event of fire or emergency.
  8. To implement and maintain hygiene standards as set out by the Company.
  9. To adhere to company Health and Safety policy and current Health and Safety legislation.
  10. To be fully aware of and adhere to security procedures laid down by the hotel and company.
  11. To report any problems re: failure of machinery and small equipment to the Maintenance Department and to follow up and ensure the necessary work has been carried out.
  12. To take part in company internal and external training as required.
  13. To carry out any reasonable requests by Management / Company.
  14. Report daily operating issues to Management.
  15. To carry out any additional requirements as required by Management.

The Ideal Candidate:

  • Proven experience in a senior role within a similar 3/4 star property.
  • Ability in dividing responsibilities and monitoring progress.
  • Outstanding Communication and Leadership skills.
  • Ability to multi-task within a F&B Department.

Skills:
Team Leader, Previous Experience, High Attention to Detail, Flexible

Benefits:
Meal Allowance / Canteen, Paid Holidays, Parking, Employee Assistant Programme, Career Development Progression, Employee Recognition Awards, Group Employee Discount Scheme

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