Hotel Duty Manager

3 weeks ago

Limerick, Limerick, Ireland Limerick Strand Hotel Full time

Specific requirements:

  1. To liaise with all HOD's on a daily basis to ensure sufficient staffing levels.
  2. To ensure that the operation in all areas is running as is the agreed standard and follow up any discrepancies with the relevant HOD's.
  3. To be operationally responsible for the service delivery and standards throughout the entire building when on Duty.
  4. To ensure that all signage throughout the building is up to date, in the correct standard and professionally displayed.
  5. To patrol the building at regular intervals paying particular attention to cleanliness, both inside and outside the building.
  6. To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.
  7. To take control and lead the team in the event of a fire alarm or pre alarm scenario.
  8. To be present around the building at all times during the day. In particular, the Duty Manager must maintain a lobby presence between the peak check in/out times, during lunchtime in around the lobby and restaurant and around the banqueting area during the peak tea/coffee times.
  9. Ensure that the back of house areas are in clean and proper condition.
  10. To attend the daily 11am/4pm team briefing ensuring that all the days business is covered and any feedback is followed up.
  11. Ensure that a comprehensive handover system is put in place to inform the Manager on Duty of all the VIP's, Complaints, Special Requests, Function Business and AOB.
  12. To look after requisitions outside of store hours ensuring that all documentation is completed.
  13. To deal with the situation in the event of a Salto Wristband loss in conjunction with the General Manager.
  14. To spot check guest bedrooms on a daily basis.
  15. To ensure that all public areas within the Hotel are maintained in accordance with the agreed standards.
  16. To handle all complaints in a calm, organised and discreet manner ensuring complete service recovery every time.
  17. To get involved in and carry out training in the hotel.
  18. To ensure that all necessary Duty Management documentation is compiled, recorded and stored. To conduct show arounds as required.
  19. To help with booking out guests to Hotels when needed.

Skills:
Hospitality Management, Hotel Operations, Hotel service, Guest relations, Micros, Microsoft Word

Benefits:
Parking, Meal Allowance / Canteen, Employee Assistance Programme, Health & Wellbeing Week, Discounted Rates at Sister Hotels

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