Senior Duty Manager

Discover Your Future at Osprey Hotel – Where Every Day is a New OpportunityOur Hotel:The Osprey Hotel a luxury four-star spa hotel situated in the heart of vibrant Naas town, only 35 minutes from Dublin – an idyllic location Perfect for exploring the abundance of family activities around Kildare or wandering further into Ireland's Ancient East.Are you looking for a workplace that values your skills, nurtures your growth, and fosters a vibrant and dynamic environment?Look no further than the Osprey HotelThe Role:This is a fulltime position.Reporting to the hotel manager and the operations manager, the Senior Duty Manager will oversee the running of key functions in the hotel.Key Duties and Responsibilities:To oversee the daily operations of the hotel and assist in departments when necessary.To consistently maintain the correct service and product standards within the hotelManage and support team members, ensuring they adhere to policies and provide excellent service.To assist in training, ensuring that training is documented accordingly, and to assist in the development of staff.To have adequate knowledge of operating the hotels AV equipment, air conditioning and lighting in all departments.Anticipate guest needs and proactively manage their expectations.To ensure an environment exists which promotes employee morale and encourages the team to have pride and commitment in their area of work.Ensure prompt resolution of guest issues.Monitor billing, payments, and ensure accurate transactions.About The RoleRequirements:Have a minimum of three years' supervisory /management experience within the hotel or hospitality industry.Possess excellent guest care and service skills.Have a mature, positive, and pleasant manner.A creative and solutions-focused approach when problem-solving.Excellent communication and customer service skills.The ability to use business English verbally and through email correspondence is essential.Knowledge of hotel operations, including front-of-house and back-of-house management, housekeeping and reservations.Excellent leadership, communication, and interpersonal skillsProficient in hotel management software such as hotsoft and micros.ThisIsYourPlaceRequired CriteriaSkills NeededAbout The CompanyFounded in ****, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties.With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners.The company's success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation.PREM Group also emphasizes sustainability, ensuring responsible practices across its operations.Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners.With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.Company CulturePREM Group promotes a culture of collaboration, innovation, and inclusivity.The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued.Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential.Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives.At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.Company BenefitsPREM Group offers a range of benefits designed to attract, retain, and support its employees.Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry.Health and well-being are prioritized, with wellness programs and access to mental health resources available.The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements.A strong emphasis is placed on work-life balance, with flexible working arrangements where possible.PREM Group's supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company's continued success.Just some of the benefits of working with us:Great Place to Work AccreditedAwarded 'Best Employer' at the Failte Ireland Employer Excellence Awards **** & ****Awarded 'Best Workplace in Ireland ****'Awarded 'Best Workplace for Women in Ireland ****'Awarded 'Best Workplace for Health & Wellbeing ****'Awarded 'Outstanding Employer' by Failte IrelandShared accommodation available if requiredExcellent working environmentLearning & development opportunitiesCareer progression opportunitiesCompetitive salaryStaff uniformEmployee discount rates as well as friends and family ratesBreakfast, lunch and dinner options providedNewly refurbished staff canteenAnnual housekeeping awards including overall employee of the year and quarter yearSummer and Christmas partyFlexible working hoursExcellent hotel staff rates across Ireland, UK & Continental EuropeEmployee assistance programmeDiscounted health InsuranceFree car parkingHealth insurance, Flexible schedule, Employee discounts, Competitive salary, Long service recognition, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration eventsSalaryNot disclosed