Senior Support

About COPE GalwayCOPE Galway has been providing essentialsocial services in Galway for 60 years.We respond to the needs ofpeople experiencing homelessness, women and children subjected to domesticabuse, and we support older people towards healthy, independent ageing.Ourvisionis for a community where every person is valued, cared for, and supported atevery stage of life.COPE Galway is deeplyembedded in the Galway community.We are founded on the belief that together wecan make a positive difference in the lives of the people we serve and ourcommunity.Our PeopleOurPeople, COPE Galway staff and volunteers, are the driving force behind everything we do.Their passion,commitment, and professionalism enable us to deliver a wide range of services,support more people, and make a real impact in the community.We have a diverse rangeof roles, from frontline support workers and social care professionals tocatering, community engagement and other professional roles.Each role iscrucial in ensuring we deliver our services effectively and make a positiveimpact in the community.Workingwith COPE GalwayJoining our team means you will make a lasting, positive impact on thelives of the families and individuals we support and contribute to drivingmeaningful social change in the community.Whether you are a frontline workerdirectly supporting clients or in an administrative role, you are vital to ourefforts to address critical issueslike homelessness and domestic abuse and to ensure that older people are valuedand supported.At COPE Galway, weprioritise the development and wellbeing of our people.We offer a supportivework environment, with opportunities for ongoing training, personal andprofessional growth, and leadership development.Our CultureWe foster an inclusive,supportive and respectful workplace,where diversity is valued.Our teamis united by a shared mission and a genuine passion for empowering people andcreating meaningful change.We take a trauma-informed approach to the way wework and foster this culture in every aspect of the organisation, including afocus on the health and wellbeing of our staff.Senior Support ServiceCOPE Galway SeniorSupport Service supports older people to live healthy, independent andconnected lives in their homes and communities.We provide a range of social,nutritional and practical supports through our community support programme,befriending services and community spaces like Sonas Day Centre and TheBungalow.These are welcoming spaces where older people can meet, receive support,and participate in social and wellbeing activities.We also offer a premium meal delivery service throughMeals4Health,a COPE Galway social enterprise which prepares nutritious, tasty, andaffordable meals and delivers them to people at their homes.KeyResponsibilitiesCustomer Care &Service DeliveryAct as the first point of contact for service users, family carers, and referrers.Provide empathetic, informed guidance on meal options, nutrition tips, and lifestyle supports.Maintain a high standard of customer service through phone, email, and in-person interactions.Monitor and respond to customer feedback, resolving issues promptly and professionally.Office AdministrationManage daily administrative tasks including data entry, order processing, and record keeping.Maintain accurate client databases and ensure GDPR compliance.Coordinate logistics for meal deliveries and seasonal care packages.Support reporting and documentation for funders and internal stakeholders.Finance &Accounts AdministrationSupport finance-related tasks including month-endand year-end accounts administration.Assist with invoice processing, reconciliation,and budget tracking.Liaise with finance team to ensure timely andaccurate reporting.SupervisionOversee and support administrative staff and volunteers, ensuring clarity of roles and responsibilities.Schedule volunteer shifts and provide onboarding, training, and ongoing guidance.Foster a positive, inclusive team culture among staff and volunteers.Monitor performance and provide feedback to ensure service quality.Team &Organisational SupportCollaborate with the Social Enterprise Manager and wider Meals4Health and COPE Galway team to improve service delivery.Contribute to internal communications, marketing campaigns, and impact measurement.Participate in team meetings, training sessions, and service reviews.Uphold COPE Galways values of respect, compassion, and empowerment.What we are looking forEssentialProven experience in customer service and office administration, preferably in social care, community development or related field.Strong organisational and communication skills, a proven ability to communicate effectively and sensitively with people.Ability to foster positive relations with colleagues and other professional agencies.Proficiency in Microsoft Office and CRM systems.Commitment to supporting older people and social enterprise values.DesirableExperience in a health, social care, or community setting.Familiarity with HSE or public sector administrative structures.Understanding of nutrition, social connection and wellbeing for older adults.Experience in leading and motivating a team.Equal Opportunity EmployerCOPE Galway is an equal opportunity employer.We are committed to creating an inclusive recruitment process and workingenvironments for all our employees.