Lead Big Data Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.Join the team and create the future of customer experience together.The Genesys Cloud Analytics platform is the foundation on which decisions are made that directly impact our customer's experience as well as their customers' experiences.We are a data-driven company, handling tens of millions of events per day to answer questions for both our customers and the business.From new features to enable other development teams, to measuring performance across our customer-base, to offering insights directly to our end-users, we use our terabytes of data to move customer experience forward.In this role, you will be a technical leader with your expertise working in our Batch Analytics team, which manages EMR pipelines on Airflow that process peta bytes of data.We're all about scale.The best person will have a strong engineering background, not shy from the unknown, and will be able to articulate vague requirements into something real.We are a team whose focus is to operationalize big data products and curate high-value datasets for the wider organization as well as to build tools and services to expand the scope of and improve the reliability of the data platform as our usage continues to grow on a daily basis.Summary:Build and manage large scale pipelines using Spark and Airflow.Develop and deploy highly-available, fault-tolerant software that will help drive improvements towards the features, reliability, performance, and efficiency of the Genesys Cloud Analytics platform.Actively review code, mentor, and provide peer feedback.Engineer efficient, adaptable and scalable architecture for all stages of data lifecycle (ingest, streaming, structured and unstructured storage, search, aggregation) in support of a variety of data applications.Build abstractions and re-usable developer tooling to allow other engineers to quickly build streaming/batch self-service pipelines.Build, deploy, maintain, and automate large global deployments in AWS.Troubleshoot production issues and come up with solutions as required.This may be the perfect job for you if:You have engineered scalable software using big data technologies (e.g., Hadoop, Spark, Hive, Presto, Elasticsearch, etc).You have a strong engineering background with ability to design software systems from the ground up.You have expertise in Java.Python and other object-oriented languages are a plus.You have experience in web-scale data and large-scale distributed systems, ideally on cloud infrastructure.You have a product mindset.You are energized by building things that will be heavily used.Open to mentoring and collaborating with junior members of the team.Be adaptable and open to exploring new technologies and prototyping solutions within a reasonable cadence.You design not just with a mind for solving a problem, but also with maintainability, testability, monitorability, and automation as top concerns.Technologies we use and practices we hold dear:Right tool for the right job over we-always-did-it-this-way.We pick the language and frameworks best suited for specific problems.Ansible for immutable machine images.AWS for cloud infrastructure.Automation for everything.CI/CD, testing, scaling, healing, etc.Hadoop and Spark for batch processingAirflow for orchestration.Dynamo, Elasticsearch, Presto, and S3 for query and storage.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.To learn more, visitReasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us atYou can expect a response within ***** hours.To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending.If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations.Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace.We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.