Customer Service Advisor

21 hours ago

Cork, Ireland Capita Full time

Do you have a passion for providing excellent customer service? Do you enjoy solving problems and making customers happy? If so, we want you to be part of our awesome team of Customer Service Advisors. You'll earn €28,080 per year with a permanent contract, working 40 hours per week. You'll work Monday to Friday 8.45am-5.15pm, with no weekend working You'll join us for a dynamic hybrid role in our lively Little Island office located at 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50 You'll enjoy the best of both worlds, working remotely and collaborating in person with your team around two days per week after your training period. We anticipate the start date for this role is Monday 17th February 2025. Good to know: On your very first day, you'll dive into a full day of induction at our office in Little Island, where you'll meet the team and get all your systems set up for an incredible training experience. Your training will be completed remotely from the comfort of your home, with our experienced Trainers by your side to ensure you're set up for success every step of the way. Once training is complete, you'll enter grad bay, where you'll put your new skills into action and start taking live calls. Our supportive team will be right there to guide you and cheer you on. After successfully completing training and grad bay, you'll officially join your team and embark on an exciting new chapter in your career Lets talk about the role You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care. You will also have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment. Providing excellent customer service with a key focus on doing the right thing for each customer Handling customer complaints with empathy & integrity Managing high volume calls, webchat & email Dealing with legislations, adjudication & tribunal procedures Using multiple systems at any one time What we're looking for: Previous experience within a contact centre role, ideally experience of handling sometimes difficult conversations Proficient in using various computer applications and software simultaneously Accurate spelling & grammar and comfortable with high system usage An active listener who can empathise and adjust to different customer needs A self-motivated individual who takes responsibility for customer issues and follows them through to resolution A positive and enthusiastic person who shares our vision of delivering excellent customer service every time On the days you work from home you will require a quiet and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed The ability to work on a hybrid basis from our office in Little Island The ability to start employment on Monday 17th February 2025* *subject to interview & pre-employment checks. What's in it for you? A starting salary of €28,080 per annum Internal career progression and development opportunities - most of our management team started with us as Advisors 20 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays Life Assurance cover, covering x2 of your salary after qualifying period Access to the Capita Pension Scheme Access to our Employee Assistance Programme Access to Private Healthcare Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores... the list goes on About Capita Capita is a leading provider of business process services, driven by data, technology and people. Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Skills: Customer Service Advisor Benefits: Work From Home

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