It Support Technician

3 weeks ago

Dublin, Dublin City, Ireland 420 X Internet Unlimited Company Full time

_
Who We Are
At ??
??, we are at the forefront of technology, driven by a mission to revolutionize digital interaction and create the Everything App.
Our platform connects people, fosters idea sharing, and encourages meaningful conversations.
Our global operations span across continents, connecting innovators and fostering a culture of collaboration and excellence.
Our IT Services team is vital to our operational efficiency, providing seamless connectivity and technical support for all employees worldwide.
Job Summary:
We are seeking a motivated and detail-oriented IT Services Technician to join our dynamic IT team.
This entry-level role provides first-line technical support to end-users, resolves basic IT issues, and escalates complex problems to specialized teams.
The ideal candidate is passionate about technology, possesses strong problem-solving skills, and delivers exceptional customer service.
Key Responsibilities:
Provide first-line technical support via phone, email, or in person for hardware, software, and network issues.
Troubleshoot and resolve basic IT problems, including desktop, laptop, printer, and peripheral malfunctions.
Assist users with software installations, account setups, and password resets.
Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation.
Escalate unresolved issues to Level 2 or specialized teams with detailed documentation.
Maintain and update IT knowledge base articles and self-service wikis for common issues.
Perform routine maintenance tasks, such as software updates and system backups.
Assist with onboarding new employees, including setting up workstations and accounts.
Adhere to company IT policies, procedures, and security protocols.
Support new hire onboarding and offboarding processes.
Qualifications:
High school diploma or equivalent; Associate's degree in IT, Computer Science, or related field preferred.
0-2 years of experience in IT or related fields; entry-level candidates encouraged to apply.
Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
Strong communication and customer service skills for assisting non-technical users.
Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
Certifications like CompTIA A+ or Network+ are a plus but not required.
Preferred Skills:
Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools.
Basic knowledge of Active Directory and user account management.
Willingness to learn and adapt to new technologies and processes.
Full-time position, onsite with occasional on-call or after-hours support.
Join a collaborative team environment with opportunities for growth and professional development.
Get In Touch
Chat with our recruiting team to learn more about available roles and opportunities at X.
About Us
We build the world's most trusted public town square, committed to protecting free speech within legal boundaries.
Our goal is to increase user engagement on our platform and provide a space for creators to share content and monetize their work.
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