Technical Support Engineer

2 weeks ago


Dublin, Ireland SecureSpace Full time

Job Title: Technical Support Engineer Location: Dublin, Ireland Company: Engineering/Construction Company Responsibilities: Provide technical support to users via a ticketing system, addressing software, hardware, and system-related issues promptly and effectively. Manage and prioritize support tickets to ensure timely resolution and minimal disruption to operations. Travel to various sites around the Dublin area to troubleshoot and resolve server, system, and hardware issues as required. Conduct on-site assessments to identify technical problems and implement appropriate solutions. Collaborate with internal teams and external vendors to escalate and resolve complex technical issues. Document and maintain records of support activities, resolutions, and system configurations. Proactively identify areas for improvement in IT infrastructure and processes to enhance efficiency and reliability. Maintain up-to-date knowledge of industry trends, technologies, and best practices in technical support and IT systems. Requirements: Proven experience in providing technical support in a professional environment, preferably within the engineering or construction industry. Strong proficiency in managing support tickets and resolving technical issues using a ticketing system. Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve hardware, software, and system-related issues. Valid driver's license and willingness to travel to different sites around the Dublin area as needed. Ability to work independently and prioritize tasks in a fast-paced environment. Effective communication skills, both verbal and written, with the ability to interact professionally with users and stakeholders. Familiarity with server administration, network infrastructure, and IT hardware is preferred. Relevant certifications (e.g., CompTIA, Microsoft, Cisco) would be advantageous. Skills: Troubleshooting It Support Hardware Support



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