Technical Support Engineer

3 weeks ago


Dublin, Dublin City, Ireland IBM Full time

Introduction
Guardium Support is seeking a Technical Support Professional to join our team. If you are a Sys Admin or have relational database experience this job is for you
The IBM Guardium Data Security platform provides the most widely used solution for monitoring and securing corporate information and preventing information leaks from enterprise databases and Big Data environments. The Guardium platform monitors and prevents unauthorized or suspicious activities by privileged insiders, potential hackers, and end-users of enterprise applications.

Your Role and Responsibilities

As a Technical Support Professional, you will play a key role in helping our clients successfully administer their Guardium environments.

You'll be expected to:
  • Providing Level 2 technical support across the Guardium security platform
  • Coverage during EMEA timezone hours as well as coverage for offshift -weekend call out
  • Ensures support requests from clients are worked within the expected SLA and with high quality, while also providing clearly written/structured updates and ultimately a final resolution within the support ticket
  • Act as the liaison between the customer and the development teams to resolve field issues and determine root causes.
  • Reproduce customer reported issues in a lab environment and validate solutions.
  • Performing in-depth problem diagnosis and creating action plans
  • Analyzing traces & logs and performing remote diagnosis
  • Engages with clients to understand their current implementation and future.
  • Communicating with customers via email, telephone and WebEx
  • Escalating new defect issues to L3/Development
  • Technically owning and managing customer issues through to resolution
  • Installing and maintaining products in test environments
  • Collaborate on complex technical issues to become a subject matter expert in the Guardium data security solution.
  • Team members work closely with each other, development, and other teams to resolve complex issues and provide the best possible customer experience. If you love technology, tackling complex challenges, and leveraging your technical expertise to help others, we want you to be part of our talented worldwide technical support team.

The preferred candidate must be a self-starter and enjoy working in a challenging and driven environment. You will collaborate with other IBM product development and support/services teams worldwide to assist in problem root cause diagnosis and provide seamless resolution to our clients.

Required Technical and Professional Expertise
  • Passion for customer care and customer satisfaction
  • Proven analytical and problem-solving skills
  • Strong communication skills, both oral & written
  • Knowledge of System Administration in Windows or various Linux distributions
  • Fluency in English a must
  • Experience in a customer facing technical support role
Preferred Technical and Professional Expertise
  • Basic knowledge in Enterprise DBMS, such as Oracle, Microsoft SQL Server or IBM DB2
  • Experience in Windows and Linux operating systems
  • Networking fundamentals, Networking Security, TCP/IP & Internet protocols I,e,
  • Knowledge in shell scripting, Perl, and SQL
#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland IBM Full time

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Dublin, Dublin City, Ireland Primtac Personnel LTD Full time

    Our Client is looking for a skilled Engineering Services Support Administrator to join their rapidly expanding team. This is a fantastic opportunity for someone looking to advance their career in this expanding industry. This is a position for a well-organized, energetic, and highly motivated individual. Our clients and engineers will benefit from the...


  • Dublin, Dublin City, Ireland Susquehanna International Group, LLP (SIG) Full time

    Overview As the Systems Analyst & Business Support you will have a strong technical and middle office (operations) background. Providing application support to a number of applications formed from complex business logic rulesets and schemas. The production environment is a combination of in-house applications, batch processes, batch scripting and live...

  • Lead Technical Artist

    3 weeks ago


    Dublin, Dublin City, Ireland Magic Media Full time

    CompanyMagic Media is an international tech group powered by building creativity and protecting innovation. They are home to an expansive group of professionals and industry-leading experts across all avenues from interactive entertainment, software, application and game development to cybersecurity, VFX, art and animation.DescriptionThey are currently...

  • IT Support Engineer

    3 weeks ago


    Dublin, Dublin City, Ireland Cldn Full time

    > CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United...


  • Dublin, Dublin City, Ireland Amazon Full time

    Technical Account Manager, ES - EMEA-ISV Job ID: | AWS EMEA SARL (France Branch) - G48 BASIC QUALIFICATIONS * Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc. * Understand operational parameters and troubleshooting for a combination of the following:...


  • Dublin, Dublin City, Ireland Cpl Full time

    After Sales Technical RepresentativeKey Responsibilities:• Support Dealer Network with the provision of technical support through CQS (central quality system) and follow up Dealer technical reports.• Attend to Dealer technical queries (telephone/email).• On-site technical support to network when necessary.• During Dealer visits check Dealer workshops...


  • Dublin, Dublin City, Ireland Cpl Full time

    I am proud to introduce my client one of Irelands largest sustainable services provider aiming to revolutionize the utilities industry. They are currently looking to hire an IT Infrastructure Engineer. Environment is Microsoft combination of on prem and Cloud (Azure). You will be involved in day-to-day server, connectivity and network operational support and...


  • Dublin, Dublin City, Ireland Faststream Recruitment Full time

    Join a maritime organisation based on the south coast of the Republic of Ireland, specialising in the management of a diverse fleet of vessels across various sectors. The fleet includes a range of vessel types, serving industries such as offshore oil and gas, renewable energy, and marine transportation. As a Technical Manager, you will play a pivotal role in...

  • Technical Specialist

    3 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    Flexsource are currently recruiting for a Technical Specialist. The role requires a self-motivated individual with excellent technical experience specifically working with robot and battery-operated product. The successful candidate will be a key member of the team, providing support for technical sales and support. Job Title: Technical Specialist Key...

  • Technical Architect

    2 weeks ago


    Dublin, Dublin City, Ireland U.S. Bank Full time

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to...

  • Project Engineer

    2 weeks ago


    Dublin, Dublin City, Ireland timesjobs Full time

    POSITION OVERVIEWManage and undertake the required engineering activities within the following areas:Subcontract management, system definition, requirements capture, compliance management, integration of designs, construction integration, CDM (Construction, Design and Management Regulations), safety assurance activities, project programme, system validation,...


  • Dublin, Dublin City, Ireland Red Hat Full time

    About the position Our team at Red Hat Application Developers Business Unit is currently looking for a skilled Senior Technical Product Manager to contribute to the development of cutting-edge developer tools, ensuring a top-notch developer experience for building enterprise AI applications. This role is crucial in shaping the future of developer tools to...

  • Governance Support

    4 weeks ago


    Dublin, Dublin City, Ireland Mace Full time

    Position status: This opportunity is for a bid, so it is not yet a secured role. If you would like to be considered as we progress with this position, please click to apply.The opportunityMace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you...


  • Dublin, Dublin City, Ireland Reperio Human Capital Full time

    Application Support Analyst Location: Dublin City Centre (Hybrid)Salary: €48k p/a I'm seeking to hire an experience Application Support professional on behalf of my client, an Irish regulator within the Medical sector. They are in the process of implementing a world class Microsoft 365 environment internally, and are seeking to add an experienced...


  • Dublin, Dublin City, Ireland GrabJobs Full time

    Job summarySenior Technical Project Manager Location: Cork City based with some travel to Kerry Salary: €75-80k DOE plus expenses Job seniority: mid-to-senior level Responsibilities Managing the preparation of a comprehensive brief for the projects in consultation with services and capital & estates personnel and advisors. Complying with all regulatory...


  • Dublin, Dublin City, Ireland Stryker Corporation Full time

    Design and develop solutions for orthopaedic and Trauma applications Collaborate with cross functional team to lead technical aspects of projects through the new product development process Review and oversee adjacent project efforts Lead technical aspects of program pipeline What you will do: Independently design and implement complex concepts and...

  • Principal Engineer

    3 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    Principal EngineerMy client, a multi-national financial services company is looking for a Principal Software Engineer to work as part of a team within their Cybersecurity business unit. The role will focus to provide innovative tools, libraries, and solutions to support and verify the implementation of security controls across the company's application...


  • Dublin, Dublin City, Ireland Cpl Full time

    We are currently recruiting fluent Danish speakers to work in Technical Support.This role is an entry-level position as a Customer Support Technical Agent working with Danish Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking...


  • Dublin, Dublin City, Ireland Bank of Ireland Full time

    The position sits within the I.T group within the Wealth and Insurance business unit, a meaningful role for Wealth & Insurance IT Services in the support and delivery of services to both business & technology teams, working very closely with multiple service partners while driving the IT service agenda and W&I strategy.This is a hybrid role and can be done...