Senior General Manager

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Senior General Manager
role at
Staycity Group
Overview
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay.
With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller.
Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay.
We\'re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we\'re proud of.
We\'re now hiring a
Senior General Manager, with extensive hotel or aparthotel experience
to help shape the Staycity guest journey.
Responsibilities
Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
Ensure that all departments operate within Staycity Group brand SOPs, monitoring and taking action to any feedback in a timely manner
Regularly evaluate individual and team performance against goals to drive a high performance culture.
Provide constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings
Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints; communicate to the EOD any shortcomings as soon as possible
Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and other statutory regulations
Enhance the team\'s skills and knowledge by delivering department-specific training plans aligned with strategic goals
Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization
Monitor and action feedback from guest satisfaction surveys and guests during and after their stay; resolve guest disputes and complaints professionally within guidelines
Qualifications
The successful candidate will bring a minimum of 5+ years\' senior level experience as a General Manager, gained in large-scale hotel or aparthotel operations
Demonstrated success in driving substantial, sustained revenue through strategic management of commercial initiatives
Humble and approachable, fostering a positive and inclusive work environment
Forward-thinking and innovative, always looking for opportunities to improve operations
Self-motivated and able to inspire and lead the team effectively
Energetic, flexible, and adaptable to changing circumstances
Highly organized with strong attention to detail
Ability to adapt effectively and make decisions under pressure
Proficiency in engaging in strategic business discussions at a high level
Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results
Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving culture
A bachelor\'s degree in Hospitality Management or a related field is preferred
What You Can Do For Us
Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
Ensure all departments operate within brand SOPs, monitor feedback, and take timely action
Regularly evaluate performance against goals and provide feedback through training, appraisals, and team meetings
Produce forecasts for revenues and costs and monitor adherence to budgets; report any shortfalls promptly
Maintain compliance with legislation and Staycity Group requirements regarding H&S and other regulations
Deliver department-specific training plans to enhance skills and knowledge
Foster collaboration across departments and maintain effective communication
Respond to guest feedback and resolve disputes professionally and within guidelines
Benefits
Paid family leave (over 1 year of service)
Pension scheme through Zurich
Health and Dental care through Laya
Bonus scheme rewarding high performers, based on core values and property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - up to £/€550
Cycle to work scheme
Education Support to foster new skills
2 paid volunteer days per year
Employee Assistance Program (EAP)
Automatic enrollment into Elevate leadership program
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