Account Manager

5 days ago

Dublin, Ireland Convergys Full time

Account Manager page is loaded## Account Managerlocations: Ireland, Dublin -Santrytime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 8, 2025 (29 days left to apply)job requisition id: R1642765Job Title:Account ManagerJob DescriptionThe Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs.
Responsible for managing the client's customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base.
The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
* Ensure that client's customers are satisfied with our client's services and resolve escalated issues* Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals* Evaluate our client's customer needs and propose potential solutions* Be a single contact for our client's customer* Use data to fix customer concerns/roadblocks prohibiting satisfaction* Manage external competitive pressures and handle objections* Work with multiple partners, building relationships with decision-makers at all levels* Manage sales territory and achieving monthly quotas* Negotiate in tough situations* Identify risk and barriers to success; develop contingency plans* Identify opportunities for additional product or service sales* Use data to help influence buying/renewal process* Work with a team and report directly to a Sales ManagerLocation:Ireland, Dublin -SantryLanguage Requirements:EnglishTime Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix.
We're a global technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
# **Company Overview:**### We power the brands of the future.
Some call us a global technology and services leader.
But we're so much more.
Human-centered, tech-powered, intelligence fuelled.
Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it's...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We're the strategic thinkers who designbrand-defining experiences.
The technologists & engineers who buildsmarter solutions.
And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology, and digital operations.
You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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