General Manager

3 weeks ago

Dublin, Ireland Staycity Group Full time

Overview
Staycity is an urban aparthotel brand blending apartment living with hotel-quality stays.
With locations in top European cities such as Dublin, London, Paris, and Edinburgh, Staycity provides home comforts in prime city spots for the modern traveller.
Our mission is to help guests experience the city on their terms, combining independence and hospitality in every stay.
We are a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we are proud of.
We are hiring a General Manager in Dublin to help shape the Staycity guest journey.
This role will manage two properties: Staycity Christchurch (35 keys) and Staycity Dublin Castle (50 keys), within walking distance of each other.
Locations:
Dublin, Ireland
Employment type:
Full-time
Seniority level:
Mid-Senior level
Job function:
Management
Industries:
Retail
Join us and be part of the journey.
Responsibilities
Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
Ensure departments operate within Staycity Group brand SOPs and address feedback promptly
Regularly evaluate individual and team performance against goals; provide on-the-job training, performance appraisals, one-on-one discussions, and team meetings
Produce revenue and cost forecasts, monitor budgets, and communicate shortfalls to the Executive Office when necessary
Ensure hotel compliance with legislation, H&S, and Staycity Group requirements
Deliver department-specific training plans to enhance skills aligned with strategic goals
Cultivate cross-department collaboration and effective teamwork
Monitor guest satisfaction feedback and resolve disputes professionally within guidelines
Qualifications
Proven leadership experience and 3+ years in a similar level role, with significant hotel or aparthotel sector experience
Full working proficiency in English
Demonstrated success in driving revenue through strategic commercial initiatives
Humility, approachability, and ability to foster a positive and inclusive work environment
Forward-thinking and innovative with a continuous improvement mindset
Self-motivated, able to inspire and lead the team
Energetic, flexible, and adaptable to changing circumstances
Highly organized with keen attention to detail
Ability to make decisions under pressure and adapt effectively
Experience engaging in strategic business discussions at a high level
Ability to motivate, coach, and support the team to deliver world-class results
Experience providing training, guidance, and support to all teams and driving the culture
Bachelor's degree in Hospitality Management or related field preferred
Benefits
Paid family leave (greater than 1 year of service)
Bonus scheme rewarding high performers based on core values and property goals
Discounted rates for overnight stays for you, family, and friends
Refer-and-earn scheme – up to £/€550
Cycle to work scheme
Education support to foster new skills
Two paid volunteer days per year
Employee Assistance Program (EAP)
Automatic enrollment into Elevate leadership program to develop leadership and commercial acumen
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