Customer Due Diligence Officer

2 weeks ago

Dundalk, Ireland Boylesports Full time

Job Title: Customer Due Diligence OfficerLocation: Dundalk HQ, Ireland Remote, UK RemoteReporting to: Senior CDD OfficerAPPLICANTS SHOULD HAVE PREVIOUS EXPERIENCE FROM WITHIN THE GAMING INDUSTRYRole Purpose:Reporting directly to the Senior CDD officers, the successful candidate will be working closely with them to ensure consistency and high quality in work processes.Working alongside the AML team, Safer Gambling Team, Customer Service department and other relevant stakeholders using a variety of different tools and processes to assess their relevant risks.Key Responsibilities:You will conduct a series of processes and procedures required to meet our regulatory Customer Due Diligence obligations for both digital and retail customers.Performing customer due diligence, enhanced due diligence, risk profiling and assessments of our customer baseEnsuring that Safer Gambling is an integral part of the daily operations within the CDD teamProactively monitor and review customer accounts ensuring they are playing responsibly whilst meeting our regulatory requirements.This will include reaching out to customers where requiredMonitoring customers spend against their known income and/or documents where available to assess customer affordability.Support the maintenance and review of relevant logs/reporting to ensure meaningful record keeping is available for future review.Responsible for updating relevant customer due diligence records, document all findings and accounts are adequately notedYou will be required to manage and build effective relationships with stakeholders across the business, preparing reports as required by the business.Support the delivery of required education & training for staff.You will act as the first point of contact for staff and external authorities on customer due diligence related matters, with responsibility for receiving, investigating and determining the appropriate course of action where required.Assistance in general compliance enquiries of a Customer Cue Diligence/AML/Safer Gambling nature.Perform ad-hoc tasks and regular reports.Working closely with the other Senior CDD Officers on a daily basis to achieve goals, share best practices and implement new processes.Experience and Skills Required:Keen interest in and aptitude for due diligence, safer gambling, risk assessment and customer interaction.Applicants should have previous work experience within the betting industry.Ability to accurately identify and analyse different types of risk and escalate them when necessary in a clear and timely manner.Capable of managing a diverse workload and triaging numerous tasks.Ensuring incoming queries are dealt with accurately and in a timely manner.Enjoy working in a fast paced environment delivering to tight deadlines and able to handle pressure.Attention to detail and an eye for accuracy.Strong problem-solving and decision-making skillsFlexible, resilient and reactive to change.Excellent communication and writing skills.Confidence to carry out telephone interactions as times handling sensitive contacts where empathy and a non-judgmental approach is essential.Strong administrative skills and diligent approach to casework.Previous experience in Due Diligence or Safer Gambling roles preferred.Knowledge and experience of Gambling Commission regulations is preferred.Ability to work as a team or independently.Strong interpersonal skills and ability to build rapport with customers an internal stakeholders.Applicants should be aware that this role covers a 7 day working week, with approx.1 weekend in 4 having to be worked.

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