Administrator & Receptionist (Part-Time)

ADMINISTRATOR & RECEPTIONIST (PART-TIME)About CroíCroí is an award-winning, not-for-profit, Irish Heart & Stroke Foundation based in Galway (Registered Charity NumberOurvisionis an end to premature death or disability from cardiovascular disease in Ireland.Ourmissionis to prevent heart disease and stroke, save lives, and empower and support families, communities and future generations to take control of their health and well-being.Since its genesis in ****, Croí has developed an expertise in cardiovascular disease and stroke prevention, early detection and intervention, and built a dynamic and energetic multidisciplinary team committed to excellence in all areas of our work, which has been recognised by a variety of national and international healthcare and innovation awards.We are recruiting for apart-time Administrator & Receptionist 3 afternoons per weekto job-share the coordination of our health programmes and a busy front-of-house reception.If you want to work with an organisation thatbelieveswhat you believe, is moved by the power ofpurpose,caresabout helping and supporting people, has greatideas, and ispassionateabout your future professional growth, we would love to hear from youThe RoleCroí is seeking to recruit a part-timeAdministrator & Receptionistto job share with our current administrator and receptionist to coordinate health programmes and a busy front of house reception.You will also be required to provide administrative support to the wider team.This is an excellent opportunity for an individual interested in working three afternoons a week (Monday, Tuesday and Thursday).Our minimum requirement is 14 hours per week, with the possibility of 16.5 hours if desired.The key to success in this role will be a friendly and professional manner, strong attention to detail and the ability to manage and prioritise multiple tasks.The successful candidate must have at leastthree yearsof experience working in a similar role.This role is based at the Croí Heart & Stroke Centre, Galway (H91 FF68).Principal Duties & Requirements· Coordinate health programmes and classes· Support the health team· Manage reception and related front of house duties in a busy environment, while also handling incoming phone calls and email enquiries· Receive and manage payments for various health and lifestyle programmes· Update the CRM system· General administration support across the health and fundraising teams· Ad-hoc duties as requiredAdministrative RoleRoles include but are not limited to:· Coordinate and manage programme enrolment, registrations, payments, data entry on to the CRM and all related admin around the health programmes· Managing and logging all calls to Croí Connects (Croí's telephone helpline)· General administrative tasks related to the wider Health team (e.g. sending out letters, information leaflets, etc.)· Occasionally, you may be required to work outside normal office hours for special eventsFront of House RoleRoles include but are not limited to:· Deliver a friendly, efficient customer service and create a warm and welcoming atmosphere for the visitors to the centre and on the phone· Maintain a clean, safe and organised reception area by complying with standard operating procedures including health & safety· Provide support to other departments as required and have a good understanding of their roles within the organisation· Support the meeting & events coordinator as required· Manage and record all deliveries and process any outgoing packages with the courier service· Welcome and manage all visitors on arrival and ensure that they sign inSkills & Competencies· years' experience in a similar role, with a strong customer-service focus· Excellent communication, verbal and writing skills· Proven time management and organisational skills, with the ability to work to tight deadlines· Strong IT skills and proficient in Microsoft Office (Outlook, Word, Excel, etc.)· Experience with CRM systems an advantage· Familiarity with office/reception management procedures· Highly organised with strong planning, coordinating and time management skills· Ability to handle sensitive and confidential information with discretionRemunerationThe salary scale for this role is €***** to €***** per hour, depending on experience.The role is being offered initially as a fixed-term contract of 12 months.We require a minimum of 14 hours a week over three afternoons, with the possibility of ***** hours if desired.To apply, please send your CV, with a cover letter, toby Friday, September 12thA desktop shortlisting process may be carried out prior to the interview stage.Attendance at the interview will be at the candidate's own expense.To learn more about Croí, please visitThis job profile will be subject to review in accordance with service developments and is neither restrictive nor definitive, but rather a guide to the general range of duties required.