Mobile Devices, Laptop And Desktop Technician

2 days ago

Galway, Ireland Techstar Full time

TechStar is a leading independent, Irish-owned technology repair and sales company.We're looking for a motivated and skilled Mobile Devices, Laptop and Desktop Technician to join our team at our Galway store.This is a fast-paced role that combines your technical repair skills with exceptional customer service.You'll be responsible for diagnosing and repairing a wide range of mobile devices, including smartphones, tablets, laptops, and desktops.In addition to repairs, you'll play a crucial role in managing sales, maintaining inventory, and ensuring our customers receive a seamless and positive experience.This is a customer-facing role where you'll be the first point of contact for our customers.The ideal candidate will be a proactive, fast-learning, and results-driven individual who can work well both independently and as part of a team.Key ResponsibilitiesPerform timely and high-quality repairs on mobile devices, including Apple and Samsung smartphones, iPads, and other tablets.Manage the entire repair process, from documenting the initial issue to updating customers and ensuring all work is completed efficiently.Diagnose and troubleshoot faults on laptops and desktop computers.Meet, greet, and engage with customers in a professional and friendly manner.Drive sales and achieve personal and store-wide targets.Maintain accurate inventory of parts and manage stock orders.Handle front-of-house duties, including opening and closing the store and operating the cash register.Uphold the highest standards of lab maintenance and workspace organisation.Stay up-to-date with new mobile device and repair technologies through continuous learning.Who We're Looking ForProven experience in a retail environment repairing smartphones and tablets.A strong background in sales and customer service with a track record of meeting KPIs and targets.Excellent communication and interpersonal skills.You must enjoy interacting with customers and be committed to going the extra mile for them.A professional, presentable, and enthusiastic attitude.Highly motivated, reliable, and able to work on your own initiative while also being a great team player.Exceptional attention to detail and the ability to multitask in a busy environment.The ability to fix laptops and desktops is a plus, but we will provide training on basic repairs.Flexibility to occasionally work in other locations as needed.If you are passionate about technology, a great problem-solver, and love helping people, we want to hear from you.Job Type: Full-timePay: €28,******-€30,****** per yearBenefits:Employee discountExperience:mobile phone repairs: 2 years (required)laptop and desktop repairs: 1 year (required)retail/customer service: 1 year (required)Work authorisation:Ireland (required)Work Location: In person

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