Senior Project Manager, Professional Services

Senior Project Manager, Professional Services
Dublin, Ireland
Join Udemy.
Help
define
the future of learning.
Udemy is an AI-powered reskilling platform built to help people and teams grow.
It's personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning.
Your work helps people around the world build skills they can use, whether they're picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy.
If you're excited by change, energized by learning, and ready to have a real impact, you'll feel right at home.
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye.
T
his is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays
.
About this Role
Reporting to the Senior Manager, Project Management Services, you're a strong customer-first advocate.
Responsibilities include overseeing and directly managing a portfolio of customer projects focused on launching Udemy's solutions quickly and successfully to drive impact throughout our customer's organizations.
Here's what you'll be doing:
Project, Resource and Risk Management
: Lead and oversee time-bound customer-facing projects from initiation to closure.
This includes effectively managing project scope, schedule, budget, resource planning, risks, dependencies, and close-out.
Prioritize clarity and simplicity to accelerate time to value for our customers.
Cross-Functional Collaboration:
Foster strong relationships with key stakeholders within Customer Success, Sales, Content, Product, Engineering, and Marketing to create coordinated project plans and align these plans with customer expectations.
Stakeholder Communication
: Demonstrate clear and effective communication skills when interacting with both Udemy and customer management.
Keep them informed about project plans, status updates, and any critical issues that may arise.
When necessary, escalate urgent matters appropriately and work closely with customer project stakeholders to drive timely resolutions.
Sales and CS Services Evangelist
: Act as an evangelist for services, assisting Sales and CS with selling, ensuring Sales and CS understand our offerings and can articulate the value of PS, and ultimately, increasing PS attachment rate and progress account influence and growth.
Continuous Improvement
: Support establishment and adoption of project management frameworks, documentation, tools, and best practices.
Identify areas for improvement and providing feedback to continuously improve our project management methodology, the tools we use, and how we communicate at Udemy
We're excited about you because you have:
5+ years of relevant work experience as a customer-facing project manager or implementation manager for a SaaS company focused on the delivery of customer solutions
Demonstrated history in project management and change management, working with large organizations with a proven ability to complete projects according to outlined scope, budget, and timeline
The ability to develop and maintain a passion for the customer's vision with our internal team.
Demonstrated experience working with 10-15 large enterprise-level customers at a time, where organizational complexity can introduce risk
Strong analytical and communication skills with an ability to solve problems creatively in a collaborative and virtual environment.
Experience proactively addressing project obstacles and have the willingness to go above and beyond to chase down loose ends that lead to successful project delivery
Why work here?
You'll grow here.
Learning is part of the job.
You'll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve.
Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work.
You'll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You'll own your work.
We trust people to lead, make decisions, and follow through.
You don't need to wait for permission or layers of approval to have an impact.
You'll build with others.
We collaborate openly and shape ideas together.
Everyone has a voice, and good thinking is welcomed from any direction.
You'll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward.
You've got the experience, why not use it to help others gain theirs?
Bring your curiosity.
We'll bring the platform and the support.
Let's
LEARN
together.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most.
Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer.
For details on region-specific benefits, please refer to the information provided during the hiring process.
Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification.
All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
We understand that not everyone will match each of the qualifications.
However, we also realize that everyone has unique experiences that can add value to our company.
Even if you think your background might not perfectly align, we'd love to hear from you
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To support our inclusive recruiting process and for reporting purposes, we welcome you to participate in the self-identification survey.
This survey is confidential, voluntary and anonymous.
We believe everyone has something special to give – their authenticity, empathy, unique backgrounds.
At Udemy, we make a promise to each other to respect that and be kind.
And because we believe the best ideas are born as a result of people from all walks of life coming together, we work hard to create an inclusive space for all.
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