Station Manager

You may choose to display a cookie banner on the external site.You must specify the message in the cookie banner and may add a link to a relevant policy.If you are unfamiliar with these requirements, please seek the advice of legal counsel.## **Job Description****Benefits:** ? Competitive Salary ? Twenty-three days annual leave ? Bonus Scheme ? Company Car ? Medical refund scheme ? Enhanced statutory sick pay ? 1.5% employer matched Pension scheme ? Enhanced Maternity and Paternity benefits ? Access to Hubex benefits and discounts platform ? Life Assurance x2 basic salary ? Employee Assistance Programme ? Opportunities for career advancement and professional development ? Voluntary flu vaccination voucher ? Bike to Work Scheme***Responsibilities:**** Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.* Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.* Manage Customer Service at Branch to very specific agreed targets.A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.* Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and/or Head of Regional Operations and Sales.* Ensure additional sales are monitored and agreed targets are being adhered too.Liaise with necessary teams to ensure on going training and improvements are met.* Monitoring of all damage and repairs to agreed targets.Ensure all fleet is serviced and in good working order* Manage overdues and records of follow up.Liaise with appropriate depts.* Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting.* Provide training, coaching, development and motivation to bring out the best in each team member* Maintain and enforce HR Policies and Procedures.* Conduct yearly appraisals with all staff members by the deadline required by HR* Assist in developing branch and organisational objectives, and also in formulating policies and budgets* Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs* Address customer and employee satisfaction issues promptly* Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations* Ensure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily.Particular emphasis on security and control systems.* Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained.***Skills Required:**** Problem-solving and analytical ability* Motivated self-starter, comfortable in a fast-paced environment* Demonstrated integrity and ethical standards* Professional demeanour with "Can Do" attitude* Customer Focused matched to strong commercial Retail sales skills.* Effective listening, communication (verbal and written), and negotiating skills* Strong leadership, motivation and managerial skills* Manages time effectively and adapts quickly to changing priorities* Team player who works productively with wide range of people* Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives* Strong project management and multi-tasking skills* Excellent organisational skills* Demonstrated competency in budgeting, forecasting and planning* Knowledge of Microsoft OfficeEMG2**Europcar Mobility Group**A Europcar Mobility Group é uma empresa global de mobilidade, com 75 anos de experiência em serviços de mobilidade e uma posição de liderança na Europa."Ajudamos a mudar a forma como se desloca" é o que defendemos e nos une.Oferecemos aos particulares e às empresas uma vasta gama de serviços de aluguer de automóveis e carrinhas, seja por algumas horas, alguns dias, uma semana, um mês ou mais, a pedido ou por subscrição, contando com uma frota de mais de ******* veículos, equipados com os mais recentes motores, incluindo uma percentagem crescente de veículos eléctricos.As nossas marcas respondem a necessidades, casos de utilização e expectativas diferenciadas: Europcar - líder mundial no aluguer de automóveis e veículos comerciais ligeiros, com um posicionamento premium, Goldcar - líder na prestação de serviços de aluguer de automóveis de baixo custo na Europa, e Fox-Rent-A-Car, um dos principais intervenientes no mercado de aluguer de automóveis nos EUA, com um posicionamento "value for money".A satisfação dos clientes está no centro da ambição do Grupo e dos nossos mais de ***** colaboradores, em todos os locais onde apresentamos as nossas soluções de mobilidade, graças a uma forte rede em mais de 130 países.Mais informações em:#J-*****-Ljbffr