Station Manager

You may choose to display a cookie banner on the external site.You must specify the message in the cookie banner and may add a link to a relevant policy.If you are unfamiliar with these requirements, please seek the advice of legal counsel.## **Job Description****Benefits:** ? Competitive Salary ? Twenty-three days annual leave ? Bonus Scheme ? Company Car ? Medical refund scheme ? Enhanced statutory sick pay ? 1.5% employer matched Pension scheme ? Enhanced Maternity and Paternity benefits ? Access to Hubex benefits and discounts platform ? Life Assurance x2 basic salary ? Employee Assistance Programme ? Opportunities for career advancement and professional development ? Voluntary flu vaccination voucher ? Bike to Work Scheme***Responsibilities:**** Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.* Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.* Manage Customer Service at Branch to very specific agreed targets.A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.* Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and/or Head of Regional Operations and Sales.* Ensure additional sales are monitored and agreed targets are being adhered too.Liaise with necessary teams to ensure on going training and improvements are met.* Monitoring of all damage and repairs to agreed targets.Ensure all fleet is serviced and in good working order* Manage overdues and records of follow up.Liaise with appropriate depts.* Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting.* Provide training, coaching, development and motivation to bring out the best in each team member* Maintain and enforce HR Policies and Procedures.* Conduct yearly appraisals with all staff members by the deadline required by HR* Assist in developing branch and organisational objectives, and also in formulating policies and budgets* Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs* Address customer and employee satisfaction issues promptly* Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations* Ensure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily.Particular emphasis on security and control systems.* Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained.***Skills Required:**** Problem-solving and analytical ability* Motivated self-starter, comfortable in a fast-paced environment* Demonstrated integrity and ethical standards* Professional demeanour with "Can Do" attitude* Customer Focused matched to strong commercial Retail sales skills.* Effective listening, communication (verbal and written), and negotiating skills* Strong leadership, motivation and managerial skills* Manages time effectively and adapts quickly to changing priorities* Team player who works productively with wide range of people* Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives* Strong project management and multi-tasking skills* Excellent organisational skills* Demonstrated competency in budgeting, forecasting and planning* Knowledge of Microsoft OfficeEMG2**Europcar Mobility Group**Europcar Mobility Group est un acteur mondial de la mobilité, avec 75 ans d'expertise des services de mobilité et une position de leader en Europe."We help to change the way you move" est notre raison d'être et ce qui nous rassemble.Plus que jamais, nous nous engageons à fournir des solutions simples, transparentes et innovantes qui rendent la mobilité simple, plus agréable et de plus en plus respectueuse de l'environnement.Pour ce faire, nous proposons aux particuliers et aux entreprises une large gamme de services de location de voitures et d'utilitaires, que ce soit pour quelques heures, quelques jours, une semaine, un mois ou plus, à la demande ou sur abonnement, grâce à une flotte de plus de ******* véhicules, dotée des motorisations les plus récentes et une part croissante de véhicules électriques.Nos marques répondent à des besoins, des cas d'utilisation et des attentes différenciés : Europcar - un des leaders mondiaux de la location de voitures et de véhicules utilitaires, Goldcar - leader de la location de voitures « low cost » en Europe, FoxRent-A-Car, l'un des principaux acteurs du marché de la location de voitures aux États-Unis, avec un positionnement "value for money", et Ubeeqo - l'un des leaders européens du car sharing (BtoB, BtoC).La satisfaction client est au cœur de l'ambition du Groupe et de celle de ses plus de **** collaborateurs partout où il opère, à travers un vaste réseau dans plus de 130 pays (comprenant 16 filiales, complétées par des franchisés et des partenaires).Plus d'inforrmations :En ****, l'Abonnement Automobile est la première société de location de voitures sans chauffeur et sa flotte compte ***** CV.Aujourd'hui, Europcar Mobility Group compte en moyenne plus de ******* véhicules dans sa flotte et sert 5 millions de clients dans plus de 140 pays.Cependant la vision sur laquelle notre Groupe a été fondé reste la même, tout en étant plus pertinente et prometteuse que jamais, alors que nous entrons dans l'ère de l'économie de l'usage et du partage #J-*****-Ljbffr