Service Advisor

Due to continued growth at Joe Duffy Group, we are now seeking a Service Advisor with customer-facing retail or hospitality experience to join our Porsche Centre Dublin business in North Dublin.
About The Group:
Joe Duffy Group is Ireland's leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent.Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer.
We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.
Job Introduction:
Are you interested in being an ambassador for our distinguished brand?
Can you understand the importance of the reputation Porsche Cars has globally?
If so, you could be the Porsche Service Advisor that we're looking for.
The ideal candidate will meet the following requirements:
Exceptional communication skills – have you the ability to delight our customer at every opportunity however small the query may be?
Exceptional standards of personal presentation and grooming which always reflect the company's corporate image.
Previous experience in customer facing hospitality or retail and customer service.
Passionate about customer service and care.
Exceptional oral & written communication skills.
The ability to build up customer trust by ensuring all information about their Porsche is delivered accurately, allowing them to make informed decisions on what their Porsche requires.
Ensure that all work requested has been carried out, communicated to the customer, and costed appropriately.
An ability to absorb and understand technical data and explain it to our customers in a manner they can understand.
Computer literate - to be able to record / amend customer details accurately and articulately.
Ability to work under pressure and remain calm - to handle discerning customers in an empathetic way to ensure all problems are resolved effectively.
Accuracy in detailing customer requirements on job cards / invoice.
Proactively follow up and provide feedback to customers on the status of their vehicle.
Excellent organisational skills.
This is a fantastic career opportunity as a Service/Warranty Advisor with Ireland's largest motor retail group.
Successful candidates will complete a minimum of six months structured and comprehensive training.
Job Requirements:
To be the focal and experienced point of contact for Porsche customers requiring servicing, repair or warranty work to their vehicles.
Managing the flow of information between the workshop, the warranty team, the rest of the Dealership and the customer whilst delivering excellent customer service at all times.
To manage all service telephone and walk-in enquiries on behalf of the dealership.
Qualify service needs and diagnose vehicle running problems where appropriate.
Establish understanding and an agreement with the customer of the work to be carried out.
Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
Manage the handover and administration of Customer Service Vehicles.
Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
Manage any necessary liaison with department manager regarding customer dissatisfaction.
Follow up in line with dealership procedures.
Understand and adhere to manufacturer brand service requirements.
Maintain safe working practices and abide by the working rules and standards of the dealership.
Maintain product knowledge on the full Porsche range.
Maintain relevant systems ensuring accuracy at all times.
We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits including:
Employee Assistance Programme.
Industry Leading Training and Progression Plans.
Life Cover.
Social Club.
Bike to Work.
20 days annual leave.
PRSA.
Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience.
You do not need to have motor experience, but have a desire and understanding of the motor trade.
A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role.
Third Party Or Agency Assistance is Not Required - Thank You.
Joe Duffy Group is an equal opportunities employer.
If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today
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