Service Advisor

4 weeks ago

Dublin, Dublin City, Ireland Bright Motor Group Full time

Service Advisor Reference Number - 0123445567567

Working Hours Full Time

Benefits See list of benefits below

Closing Date 31/07/2025

About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland's leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area.

With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership we provide a choice of locations for interested candidates.

As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our successful Aftersales team at our dealership in Swords.

We are looking for customer focused individuals passionate about making the experience of having your vehicle serviced by Bright Motor Group one that is remembered for delivering excellence.

About the Role:

As a Bright Service Advisor, you will be joining a team recognised by the industry and our customers for providing outstanding customer service. Our Service team is responsible for ensuring that the highest quality industry standards are always maintained. Your role will be to make sure that our customers' expectations are always met.

Providing you with the skills and knowledge to deliver outstanding service is our goal.

Role responsibilities:

  • Be the first and last point of contact with service customers
  • Take customer bookings and scheduling services and repairs
  • Communicate the customers work and faults to the vehicle technicians
  • Handle customer complaints
  • Advice and guidance for vehicle care and warranty retention and warranty claims
  • Sales/advice for accessories and modifications
  • Collate information for CSI
  • Take orders from customers both face to face and over the phone
  • Maintain an ordered stock room and find parts from stock
  • Liaise with other members of staff
  • Advise on accessories and modifications
  • Warranty claims and returns

What we are looking for:

  • Experience as a Service Advisor in the motor industry is essential
  • Excellent customer service skills, professional appearance and work ethic.
  • Demonstrable ability to meet and exceed targets
  • IT Literate including Microsoft Office suite
  • Self-motivating and able to manage own workload
  • Highly organised and focused
  • Ability to work equally well both alone and as part of a wider team
  • Excellent numerical skills
  • Full driving licence

What we offer in return:

  • Work Schedule: Monday - Friday
  • Bonus Scheme
  • Company Pension Scheme
  • Employee Assistance Program
Financial Disclosure
Brightstone Trading Limited T/A Bright Motor Group and its subsidiary companies act as credit brokers and not as lenders. We are Authorised and Regulated by the Financial Conduct Authority. Kitale Limited T/A Bright Ford Phibsborough, Bright Ford Airside and Bright Ford Rialto – FCA number A000013 Fitzpatrick Motors (Bray) Limited T/A Bright Motor Group Bray – FCA number A000004 Avanacar Limited T/A Bright SEAT, Bright CUPRA, Bright Citroen and Bright Suzuki - FCA Number A004392 Aircom VW Limited T/A Bright Volkswagen Commercial – FCA number A004603, Bright Hyundai Limited T/A Bright Hyundai – FCA number A004758. Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. e. Registered in Ireland: 274417 Registered Office: Address: 305 North Circular Road, Phibsborough, Dublin 7, D07 VX4K Data Protection No: Phone: + 353 1 838 9947 Email: privacy@brightmotorgroup.ie

Reg Office: 305 North Circular Road,Phibsborough,Dublin 7,D07 VX4K

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