Customer Service Advisor

4 weeks ago

Dublin, Dublin City, Ireland National Express Ltd Full time

Dublin Express have an exciting Part Timeopportunity to join us as a Customer Service Advisor in Dublin Airport.

This role is onsite at Dublin Airport.

You will work 30 hours across any 4 or5 daysMonday – Sunday, with the shifts between 07:00 and 00:30

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around Dublin airport and city, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

It's the perfect environment for someone energetic, safety-focused, and customer service driven as well as always ready to go the extra mile to deliver exceptional service to our customers.

Unfortunately we are unable to offer sponsorship for this role

What we're looking for...

  • Communication skills
  • Experience of front-line customer service in a fast paced environment
  • Positive attitude to customer service and personal development
  • Ability to work in a team or independently on your own initiative
  • Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
  • The ability to work shift patterns including weekends and bank holidays to meet business demands

What you'll do...

  • Deliver an excellent standard of customer service at all times, taking a proactive and positive approach to ensure customer satisfaction
  • Sell tickets and add-on products to customers, and provide them with guidance and information as required
  • Use a proactive approach to make travel arrangements for our customers in the event of delays or service disruption
  • Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
  • Assisting drivers with boarding and helping with customer luggage
  • Manage coach movements within the station and exceed our Health & Safety standards

We may close applications early if we receive a high volume of interest, so don't delay – apply today

We are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.


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