Customer Service Advisor

3 weeks ago

Dublin, Dublin City, Ireland Cornmarket Group Financial Services Ltd. Full time
Overview

Join to apply for the Customer Service Advisor role at Cornmarket Group Financial Services Ltd.

At Cornmarket, we look after the financial wellbeing of public servants and their families. We've been focused on public sector employees for over 50 years, delivering financial services including car, home, health and life insurance, income protection, retirement planning and beyond.

Role Purpose

We are looking for a Customer Service Advisor to join our Life Sales team. Customer Service Advisors are responsible for making appointments with existing clients, on behalf of our team of Financial Consultants, on a primarily outbound call basis. The role holder will effectively manage the diaries of our Consultants to ensure that all appointments can go ahead as scheduled in line with our clients' expectations. This is an entry-level position within the Life Department with on-the-job training and coaching, and strong encouragement to undertake QFA exams.

Accountabilities Of The Role
  • Making and taking calls from members of the public sector unions to arrange appointments with the company's Consultants
  • Meeting monthly targets based on call volume and appointment scheduling, with an excellent monthly bonus structure
  • Dealing with clients in a professional and timely manner with a customer-first approach
  • Cross-selling other Cornmarket products and services
  • Performing tasks in a compliant manner to set procedures and prescribed scripts
  • Completing administration duties, such as data entry, logging and scanning
  • Participating in weekly team meetings
  • Continually looking for and suggesting ways to improve existing processes
What We Can Offer You
  • Flexible working from home options as part of our Cornmarket Flex ways of working
  • Significant investments in your professional development (e.g., insurance qualifications, role-relevant qualifications)
  • Annual leave (increases with service)
  • Flexi leave (option to take additional annual leave)
  • Flexible pension contribution rates
  • Health insurance or wellness subsidy
  • Fully paid family leave types (maternity/paternity/surrogacy)
  • Performance-based bonus/commission
  • Income protection
  • Life cover
  • Discounts on financial products
  • Comprehensive health wellbeing programme
  • Employee Assistance Programme
  • Active Sports Social Club
Skills & Knowledge Required
  • Previous experience in dealing with customers over the phone or in a customer service role desired
  • Excellent verbal communication skills
  • Proven track record in meeting and exceeding targets
  • Strong IT skills with good working knowledge of the MS Office suite
  • Ability to adapt to and learn new tasks
  • Highly motivated to work to defined targets
Behavioural Competencies
  • Drive for results and target driven
  • Approachable and a can-do attitude
  • Excellent communication skills
  • Quality-focused, customer-first approach
  • Strong attention to detail
  • Excellent PC Microsoft Word skills
  • Ability to learn and carry out tasks in line with procedure
  • Team player
Equal Opportunities

Cornmarket is committed to building an inclusive workplace environment. We're proud to be an equal opportunity employer, and all qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identity or expression, marital status, membership of the Traveller Community, national origin, race, religion, or sexual orientation. We provide reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team. To review our data use practices, visit our Recruitment Data Privacy Notice.

Employment details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Other

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