Customer Service Advisor

18 hours ago

Dublin, Dublin City, Ireland Cornmarket Group Financial Services Ltd. Full time
Overview

Join to apply for the Customer Service Advisor role at Cornmarket Group Financial Services Ltd.

At Cornmarket, we look after the financial wellbeing of public servants and their families. We've been focused on public sector employees for over 50 years, delivering financial services including car, home, health and life insurance, income protection, retirement planning and beyond.

Role Purpose

We are looking for a Customer Service Advisor to join our Life Sales team. Customer Service Advisors are responsible for making appointments with existing clients, on behalf of our team of Financial Consultants, on a primarily outbound call basis. The role holder will effectively manage the diaries of our Consultants to ensure that all appointments can go ahead as scheduled in line with our clients' expectations. This is an entry-level position within the Life Department with on-the-job training and coaching, and strong encouragement to undertake QFA exams.

Accountabilities Of The Role
  • Making and taking calls from members of the public sector unions to arrange appointments with the company's Consultants
  • Meeting monthly targets based on call volume and appointment scheduling, with an excellent monthly bonus structure
  • Dealing with clients in a professional and timely manner with a customer-first approach
  • Cross-selling other Cornmarket products and services
  • Performing tasks in a compliant manner to set procedures and prescribed scripts
  • Completing administration duties, such as data entry, logging and scanning
  • Participating in weekly team meetings
  • Continually looking for and suggesting ways to improve existing processes
What We Can Offer You
  • Flexible working from home options as part of our Cornmarket Flex ways of working
  • Significant investments in your professional development (e.g., insurance qualifications, role-relevant qualifications)
  • Annual leave (increases with service)
  • Flexi leave (option to take additional annual leave)
  • Flexible pension contribution rates
  • Health insurance or wellness subsidy
  • Fully paid family leave types (maternity/paternity/surrogacy)
  • Performance-based bonus/commission
  • Income protection
  • Life cover
  • Discounts on financial products
  • Comprehensive health wellbeing programme
  • Employee Assistance Programme
  • Active Sports Social Club
Skills & Knowledge Required
  • Previous experience in dealing with customers over the phone or in a customer service role desired
  • Excellent verbal communication skills
  • Proven track record in meeting and exceeding targets
  • Strong IT skills with good working knowledge of the MS Office suite
  • Ability to adapt to and learn new tasks
  • Highly motivated to work to defined targets
Behavioural Competencies
  • Drive for results and target driven
  • Approachable and a can-do attitude
  • Excellent communication skills
  • Quality-focused, customer-first approach
  • Strong attention to detail
  • Excellent PC Microsoft Word skills
  • Ability to learn and carry out tasks in line with procedure
  • Team player
Equal Opportunities

Cornmarket is committed to building an inclusive workplace environment. We're proud to be an equal opportunity employer, and all qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identity or expression, marital status, membership of the Traveller Community, national origin, race, religion, or sexual orientation. We provide reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team. To review our data use practices, visit our Recruitment Data Privacy Notice.

Employment details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Other

#J-18808-Ljbffr

  • Customer Service Advisor

    4 days ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €25,000 - €40,000

    Job Title:Customer Service AdvisorAbout the Role:We are seeking a Customer Service Advisor to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and selling confidently in store and through all digital channels.Main Responsibilities:Serving Customers: Create a warm and welcoming...

  • Customer Service Advisor

    1 week ago

    Dublin, Dublin City, Ireland National Express Ltd Full time

    Dublin Express have an exciting Part Timeopportunity to join us as a Customer Service Advisor in Dublin Airport.This role is onsite at Dublin Airport.You will work 30 hours across any 4 or5 daysMonday – Sunday, with the shifts between 07:00 and 00:30The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport...

  • Customer Service Advisor

    1 week ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €29,000 - €34,500

    We are seeking a highly skilled professional to join our growing team as an Advisor.Job Description:Minimise existing customer churn and maximise new customer sign-ups using effective customer rapport building skills.Provide a superior customer onboarding experience that meets the highest standards of service excellence.Deliver outstanding support to...

  • Customer Service Advisor

    1 week ago

    Dublin, Dublin City, Ireland Fidelity International Full time

    Associate Level 1- Client ServicesAbout the OpportunityJob Type:PermanentApplication Deadline:31 March 2025Title:AssociateDepartment:Client ServicesLocation:Dublin, IrelandReports To:Team LeadJoin us as an 'Associate-Client Services' at FidelityIf you enjoy phone conversations with customers, working from a premium location based in Dublin, Ireland and seek...

  • Customer Service Advisor

    3 days ago

    Dublin, Dublin City, Ireland Fidelity International Full time

    Associate Level 1- Client ServicesAbout the OpportunityJob Type: PermanentApplication Deadline: 31 March 2025Title: AssociateDepartment: Client ServicesLocation: Dublin, IrelandReports To: Team LeadJoin us as an 'Associate-Client Services' at FidelityIf you enjoy phone conversations with customers, working from a premium location based in Dublin, Ireland and...

  • Customer Service Advisor

    7 days ago

    Dublin, Dublin City, Ireland Cornmarket Group Financial Services Ltd. Full time

    Who We AreAt Cornmarket, we look after the financial wellbeing of public servants and their families.We've been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.Role PurposeWe are looking for a...

  • Customer Service Advisor

    4 days ago

    Dublin, Dublin City, Ireland AON Full time

    OverviewCustomer Service Advisor - SheffieldMonday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required)Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? We are currently recruiting for a Customer Service Advisor to join...

  • Customer Service Advisor-Branch Banking

    1 week ago

    Dublin, Dublin City, Ireland PTSB Full time

    OverviewJob Title: Customer Service Advisor - Branch Banking · Location: Dublin (Onsite) · Job Type: PermanentJoin to apply for the Customer Service Advisor-Branch Banking role at PTSB.Role SummaryPTSB is seeking individuals who want to build a career in Retail Banking. As a Customer Service Advisor in our branches, you will be responsible for ensuring...

  • Customer Service Advisor-Branch Banking

    1 week ago

    Dublin, Dublin City, Ireland Permanent TSB plc Full time

    OverviewJob Title: Customer Service Advisor - Branch BankingJob Type: PermanentJob Location: Dublin (onsite)PTSB is seeking individuals looking to build a career in Retail Banking. As a Customer Service Advisor in our branches, you will be responsible for ensuring that every customer in-branch experience is as seamless and efficient as possible. Your primary...

  • Customer Service Advisor

    4 days ago

    Dublin, Dublin City, Ireland Sedgwick Ireland Full time

    OverviewIn partnership with our client, a leading provider of personal and business banking services in Ireland, we are seeking a Customer Advisor.This role is based on-site in their office in Blackrock, Co. Dublin.Candidates must be available to start in August.Contract: 4 months.ResponsibilitiesBe an ambassador for the client and develop the client's...