Front Office Receptionist

2 weeks ago

Ennis, Ireland The Old Ground Hotel Full time

TITLE: Front Office ReceptionistWe're currently recruiting for a Full-Time Front Office Receptionist to join our dedicated and professional team at The Old Ground Hotel.This is a permanent position, offering excellent opportunities for growth within a well-established and reputable hotel.About the RoleAs a Receptionist, you'll be the first point of contact for our guests, playing a key role in delivering a warm, welcoming, and efficient front office experience.You'll ensure that every guest receives a personalised service in line with Flynn Hotel Group standards – from check-in to check-out and everything in between.Key ResponsibilitiesDeliver a professional, friendly, and seamless guest experience at all timesHandle check-ins, check-outs, reservations, and guest queries efficientlyCoordinate guest requests with relevant departments promptly and accuratelyMaintain a strong knowledge of room types, rates, and availabilitySupport the front office team by managing bookings, changes, and cancellations when requiredEnsure all billing, credit checks, and end-of-shift reconciliations are completed accuratelyWork closely with porters and other hotel departments to ensure smooth guest experiencesProvide information about hotel services, local attractions, and assist with upselling opportunitiesMaintain guest confidentiality and uphold company policies at all timesAbout YouA positive, proactive attitude with a strong focus on guest serviceProfessional and courteous communication skillsStrong attention to detail and ability to multitask in a fast-paced environmentA good understanding of hotel systems, including Hotsoft, Volante & Tablepath (training will be provided)Sales-oriented mindset with the ability to promote hotel servicesPrevious front office or customer-facing experience is preferredRequirementsMust be available to work at least 4 days per week, including weekends and public holidays, across a 7-day rosterThis position is not suitable for students currently attending collegeMust hold a valid work permit if not an EU citizenFluent English requiredWhat We OfferA supportive and friendly work environmentOpportunity to work in one of Clare's most iconic hotelsTraining and development opportunitiesMeals on duty and uniform providedJob Type: Full-Time, PermanentRemote Work: Not availableReady to join our team?If you're passionate about hospitality and want to be part of a dynamic, guest-focused environment, we'd love to hear from youJob Type: Full-timePay: €*****-€***** per hourWork Location: In person

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