Aftersales Booking Advisor
3 days ago
MSL Motor Group, a family-owned business since 1959, is dedicated to our employees' growth through exceptional training and development programs. We take immense pride in the talented team we have established and continue to expand. At MSL Motor Group, we offer not just a job but a long-term career. Our team of over 250 employees thrives in a positive working environment, benefiting from continuous development, opportunities for progression, and competitive remuneration packages. MSL Service Centre North Dublin, part of MSL Motor Group, is a dynamic after-sales dealership, representing multiple leading brands and delivering exceptional aftersales service to our valued customers. In our state-of-the-art aftersales facility, the aim of our enthusiastic team is to ensure that every customer experience is seamless, professional, and satisfying. Are you passionate about luxury cars and exceptional customer service? If so, we have the perfect opportunity for you. Position: Aftersales Booking Advisor Location: MSL Service Centre, North Dublin Whats in it for you? Competitive salary and bonus structure Great working hours, ranging between 8.00am to 6.00pm, Monday to Saturday Fast paced and friendly team environment Full training and development Modern offices with excellent facilities Onsite car parking VHI Employee Assistance Program, Flu Vaccine, Eye Test, Cycle to work scheme PRSA Company contributions Main duties and responsibilities include: Handle inbound and outbound calls from customers wishing to book service or repair work Establish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried out Determine workshop availability using the booking system Liaise with our service advisers regarding specific job info and any other queries Contacting customers after they have taken delivery of their vehicle to discuss their level of satisfaction Completing customer satisfaction follow ups, upon completion of surveys following completed work Capturing, recording and updating customer details in our Keyloop DMS and supporting technologies Contacting customers to inform them about product launches, new car information, test drive campaigns and used car sales etc. Updating the CRM system with leads and relevant information gathered Handle customer complaints and escalate as required Recording various dates for service, NCT, seasonal reminders etc. in the DMS and following up with customers at the appropriate time via telephone (this function will be supported by direct mail reminders) Report writing and various ad hoc administrative duties The successful candidate will ideally: Have previous experience in a similar role Be from a motor industry background and have technical knowledge Possess excellent administration and IT skills Have experience with the Keyloop DMS Exceed our customers expectations in terms of customer service Possess excellent telephone skills Exhibit excellent communication and interpersonal skills Be efficient, with good organisational skills and attention to detail Have the ability to work on their own initiative; multitask and meet deadlines Work well as part of a team Be flexible, with the ability to learn and think quickly Display a positive, enthusiastic, can-do attitude If you are ready to take your career to the next level and you meet the above criteria, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae. Skills: Excellent Customer Service Skills Strong Admin & IT Skills Customer follow up
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Aftersales Booking Advisor
4 weeks ago
Dublin, Ireland MSL Motor Group Full timeMSL Motor Group, a family-owned business since 1959, is dedicated to our employees' growth through exceptional training and development programs. We take immense pride in the talented team we have established and continue to expand. At MSL Motor Group, we offer not just a job but a long-term career. Our team of over 250 employees thrives in a positive...
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Apprentice Aftersales Advisor
2 weeks ago
Dublin, Ireland Porsche Centre South Dublin Full timeApprentice Aftersales Advisor - Porsche Centre South Dublin Due to continued growth within the group, we are currently recruiting for an Apprentice or Trainee Aftersales Advisor to work in our modern Porsche Centre South Dublin showroom. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees...
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Apprentice Aftersales Advisor
3 days ago
Dublin, Ireland Porsche Centre South Dublin Full timeApprentice Aftersales Advisor - Porsche Centre South Dublin Due to continued growth within the group, we are currently recruiting for an Apprentice or Trainee Aftersales Advisor to work in our modern Porsche Centre South Dublin showroom. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees...
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(Apply in 3 Minutes) Aftersales Advisor
3 weeks ago
Dublin Pike, Ireland Gowan Home Full timeGowan Home , a leading distributor of products and services to the kitchen, electrical and building materials industries in Ireland are seeking to recruit an Aftersales Advisor for their busy operation in Citywest. We distribute a number of exclusive premium brands including De Dietrich, Elica, Franke, KitchenAid, Ninja, Shark, Whirlpool, Bertazzoni, TCL...
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Senior Service Advisor
4 weeks ago
Dublin, Ireland Bright Motor Group Full timeAbout Us: Bright Motor Group was founded in 1982 and is now one of Irelands leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area. With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road...
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Senior Service Advisor
3 days ago
Dublin, Ireland Bright Motor Group Full timeAbout Us: Bright Motor Group was founded in 1982 and is now one of Irelands leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area. With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road...
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Legal and Regulatory Counsel
2 days ago
Dublin, Ireland Booking Holdings Full timeBooking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com , Priceline , Agoda , KAYAK and OpenTable . The mission of Booking Holdings is to make it easier for everyone to...
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Service Advisor
4 weeks ago
Dublin, Ireland Fort Motors Limited Full timeFort Motors Ltd are looking to recruit a Service Advisor for our busy Aftersales Department here on Cromwellsfort Road, Walkinstown, Dublin 12. We have been serving Dublin 12 and surrounding areas since 1959. We are the new Fiat & Jeep dealers for South Dublin and long-standing Ford Authorised repairer. Requirements: Previous experience in a Service Advisor...
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Service Advisor
3 days ago
Dublin, Ireland Fort Motors Limited Full timeFort Motors Ltd are looking to recruit a Service Advisor for our busy Aftersales Department here on Cromwellsfort Road, Walkinstown, Dublin 12. We have been serving Dublin 12 and surrounding areas since 1959. We are the new Fiat & Jeep dealers for South Dublin and long-standing Ford Authorised repairer. Requirements: Previous experience in a Service Advisor...
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Contact Centre Advisor
2 weeks ago
Dublin, Ireland Frank Keane Volkswagen Full timeFrank Keane Volkswagen is located in our state of the art showrooms in Furze Road, Sandyford with showrooms and aftersales facilities that have been equipped and developed to the very latest Volkswagen standards. As a result of strong demand from Volkswagen customers we are seeking to recruit an experienced Switchboard Operator to join our team as we expand...
