Community Operations Analyst

3 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

We are currently hiring for the
Albanian
speaking market for Community Operations Analyst
Main responsibilities:
Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
Becoming and remain knowledgeable about client's products and community standards
Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
Recognising trends and patterns and escalating issues outside the company policy to the global team
Identifying inefficiencies in workflows and suggest solutions
Skills & Competences:
Strong personal resilience with the ability to operate in a pressured and fast paced environment
Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
High adaptability and positive approach to challenges
Ability to make decisions, prioritise, solve problems and work as part of a team
Effective Time management & Prioritisation skills
Ability to consistently hit KPIs on time
Language Skills: *
Fluent near-native level (C1-C2) of market language in oral and written communication, with in-depth understanding of culture and social trends in the region
Advanced level of English (C1)
*If you are not sure about your level of language, we can offer you an assessment.
Contract:
Full-time, permanent with Covalen
Compensation:
€29,700 per year as base salary
*For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)
*For the Evening shift: €12 per day (before tax) as travel allowance
Private healthcare
Pension contribution
25 days of annual leave
Extensive Training and access to CPL's Wellness Programme
Tax Saver and Bike-to-Work Scheme
Working hours:
Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am).
There are no rotations.
Monday to Friday, occasionally weekends and bank holidays.
Location:
Dublin 18, Sandyford, Dublin South
*This is an office job.
Work from home / remote work is not an option.
Employees are classified as essential workers.
IMPORTANT:
Due to nature of the role, candidates must be fully confident in dealing with sensitive content.
Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).
Why to apply?
Chance to work within multicultural and diverse team
Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
No shift rotations – fixed working schedule
Private healthcare and pension contribution
No previous experience required – full training is provided
For more information, please contact Torben Jensen at ******
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