Customer Success Manager

2 weeks ago

Dublin, Dublin City, Ireland Servicenow Full time

Customer Success Manager - German speaker, Dublin
Client:
ServiceNow
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
8b4f84155d8e
Job Views:
3
Posted:
08.07.2025
Expiry Date:
22.08.2025
Job Description
The role of the Customer Success Manager is to act as an advocate for our customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.
You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience
Promote ServiceNow customer success stories and processes
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Work with ServiceNow teams to improve product adoption and increased footprint
Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
Qualifications
To be successful in this role you have:
4+ years of experience providing customer professional services or related business support
Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
Ability to provide independent comprehensive services
Experience resolving issues through analysis
Experience in working collaboratively
ServiceNow accreditations or certifications a plus
Expectation to come into our office in Dublin 2-3 times a week
Not sure if you meet every qualification?
We still encourage you to apply
We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
Additional Information
Work Personas:
We approach our distributed work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories assigned depending on the nature of work.
Learn more here.
Equal Opportunity Employer:
ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other protected category.
Accommodations:
We strive to create an accessible and inclusive experience.
If you require a reasonable accommodation or cannot use the online application, contact
(emailprotected)
.
Export Control Regulations:
Positions requiring access to controlled technology may require export control approval.
Employment is contingent upon obtaining necessary licenses or approvals.
From Fortune.
2024 Fortune Media IP Limited.
All rights reserved.
Used under license.
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