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Customer Success Manager
4 weeks ago
Shape The Future.
Own Your Impact.
Evolve with Payara. At Payara, we aren't just platform software, we shape the future of businesses.
Whether you're driving operational excellence, leading strategic projects or creating code, your work ensures our customers continue to receive excellent products and services.
We believe inownership,accountability, andcollaboration.
We strive for excellence, pushing boundaries, and creating impact.
Your curiosity will inspire others and drive success.
Join a globally distributed team where challenge is a mindset, innovation is key, andexcellenceis non-negotiable.
Create impact.
Drive change.
Grow with Payara. Role Overview As the Customer Success Manager, you will manage and grow a portfolio of Tier 2/low-touch customers, playing a vital part in enhancing customer retention, driving revenue growth, and delivering exceptional customer experiences.
This is a high-impact, client-facing position that serves as a critical bridge between our customers and internal teams, ensuring continued success for both parties.
Summary Details Role: Customer Success Manager Seniority: Mid - Level
Location: Europe (100% Remote)
Compensation: Competitive salary dependent on market location
What you will be doing Managing a portfolio of Tier 2/low-touch customers to ensure long-term success and satisfactionContributing to revenue growth by identifying upsell and cross-sell opportunitiesDeveloping and maintaining strong client relationships as the main point of contactOwning the end-to-end contract renewal and account review processesActing as the voice of the customer within Payara, ensuring internal teams understand client needsLiaising between customers and internal service teams to escalate and resolve issuesTracking account sentiment and conducting regular customer check-insDelivering customer-focused initiatives to reduce churn and promote feature adoptionCollaborating across teams including Sales, Product, Marketing, and FinanceEncouraging customer participation in testimonials and case studiesProducing accurate pipeline and renewal forecastsPromoting and educating customers on new product features and best practicesMeeting individual and team KPIs aligned with company growth goalsWhat you will bring 3+ years in a client-facing role such as Account Manager or Customer Success ManagerExperience working in a SaaS or software environmentProficiency using CRM systems (preferably HubSpot)Strong commercial awareness and an understanding of sales cyclesExcellent written and verbal communication skillsAbility to build trust with stakeholders and communicate technical information clearlyDemonstrated ability to manage a book of business and improve customer satisfaction metricsDesirable Skills & Knowledge Experience facilitating customer events or community engagementFamiliarity with contract renewal and consultancy upsell processesUnderstanding of modern sales methodologies and customer success frameworksPersonal Skills & Behaviours Self-starter with a proactive, positive, and enthusiastic mindsetCustomer-focused with a deep sense of ownership and accountabilitySkilled problem solver with strong multitasking capabilitiesComfortable working across distributed teams and navigating ambiguityCommitted to continuous improvement and client advocacyEssential Qualifications Qualifications in Business, Marketing, Communications, or any related fieldProven experience in client management within a tech, SaaS, or B2B environmentHow We Work At Payara,howwe work matters just as much aswhatwe work on.
You'll thrive in this role if you naturally live our values:
GrowthOpennessTrustExcellencePassionInitiativeCommunityWhat we offer 100% Remote flexible working.Annual allowances for L&DPaid time off to celebrate your birthday, for volunteering or charity work, or to focus on your mental well-being.Loyalty rewards.Welcome gifts and limited-edition swag.Annual company retreat.Clear career progression planPlus, many morePlease visit more details.
Check out our culture page on Instagram @payaraculture
We are an equal opportunities employer.
If you require reasonable adjustments due to a disability, please raise this when invited to an interview, stating the adjustments needed Please see our company (Recruitment) Privacy statement available atwww.payara.fish
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