Customer Success Manager

7 hours ago

Dublin, Dublin City, Ireland Userpilot Full time
Overview

Join to apply for the Customer Success Manager role at Userpilot.

Userpilot helps teams personalize the product experience at scale. With a fully customizable product experience layer that sits on top of the UI, product teams can quickly create contextual user experiences that trigger for the right person at the right stage of the user journey. This can help teams optimize for user activation and maximize feature engagement. There is nothing more powerful than engaging users with a feature when it's actually relevant; something that cannot be done with a static UI that never changes.

With a solution as versatile as ours, our Customer Success Managers are a critical component in helping show our customers how to tailor the product capabilities to their needs. You'll be the main point of contact for our customers from a product perspective, ensuring they get value from the product. You will own product education & strategy, account reviews, webinars, and general product-based correspondence with our customers, in order to build strong relationships that extend through the lifecycle of the customer.

Location: Dublin, Ireland.

The Roles of CSM at Userpilot
  • Developing strong, positive relationships with customers, acting as their primary point of contact for all things product.
  • Being a customer advocate (Mediate between customer requests and company vision, while being sure to voice their needs to the internal team)
  • Understanding the customer\'s business, goals, metrics, and challenges to provide personalized assistance.
  • Continuously monitor customer usage and behavior to identify any issues or areas where customers may need support.
  • Provide strategic consultation to customers on best practices to push for value.
  • Updating Customers (communicate with customers about changes and modifications to the product)
  • Conducting regular account reviews and building success plans with the customer
  • You will own renewals and retention of revenue for your book of business
  • Initiating collaborations for case studies
  • Gathering and sharing customer feedback with product teams
  • Investigate and escalate any technical issues a customer encounters.
  • At least 2 years in a Customer Success / Solutions Engineer / Account Management / Onboarding role in a B2B SaaS company
  • You have experience managing a book of business; knowing how to segment, prioritize, and engage with your customers efficiently & effectively
  • Have owned technical demos & understand how to demonstrate value
  • Can identify customer pain & goals, by asking good discovery questions
  • Have basic sales acumen (to aid a successful AE partnership - they own product expansion in your book)
Bonus Requirements
  • Experience working with customer engagement/analytics products
  • UI / UX expertise
  • More expert technical acumen
  • Fluency in additional languages
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Software Development
#J-18808-Ljbffr

  • Customer Success Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Servicenow Full time

    Customer Success Manager - Nordics speakerJoin to apply for theCustomer Success Manager - Nordics speakerrole atServiceNowCustomer Success Manager - Nordics speaker1 day ago Be among the first 25 applicantsJoin to apply for theCustomer Success Manager - Nordics speakerrole atServiceNowGet AI-powered advice on this job and more exclusive features.Company...

  • Customer Success Manager

    3 weeks ago

    Dublin, Dublin City, Ireland ServiceNow Full time

    Customer Success Manager - Nordics speakerJoin to apply for the Customer Success Manager - Nordics speaker role at ServiceNowCustomer Success Manager - Nordics speaker1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager - Nordics speaker role at ServiceNowGet AI-powered advice on this job and more exclusive...

  • Customer Success Manager

    1 week ago

    Dublin, Dublin City, Ireland Milient Software Full time

    We are seeking a highly motivated and customer-centric individual to join our team in Dublin as Customer Success Manager (CSM).As a Customer Success Manager (CSM), you will play a crucial role in ensuring the success and satisfaction of our valued customers.Milientis an innovative SaaS company developing comprehensive project management software.Our products...

  • Customer Success Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Milient Software Full time

    We are seeking a highly motivated and customer-centric individual to join our team in Dublin as Customer Success Manager (CSM). As a Customer Success Manager (CSM), you will play a crucial role in ensuring the success and satisfaction of our valued customers.Milient is an innovative SaaS company developing comprehensive project management software. Our...

  • Manager, Customer Success

    3 weeks ago

    Dublin, Dublin City, Ireland Datadog Full time

    Manager, Customer Success - French-speakingDublin, IrelandManager, Customer SuccessWe're looking for a Manager of Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that's a...

  • Customer Success Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Payara Enterprise Full time

    Shape The Future.Own Your Impact.Evolve with Payara.At Payara, we aren't just platform software, we shape the future of businesses.Whether you're driving operational excellence, leading strategic projects or creating code, your work ensures our customers continue to receive excellent products and services.We believe inownership,accountability,...

  • Customer Success Manager

    2 weeks ago

    Dublin, Dublin City, Ireland CENTRIC SOFTWARE Full time

    Job title: Customer Success ManagerLocation: Ireland Based – remote work settingLanguage Requirements: Fluent in both German & EnglishAbout Centric Software:Centric Software is the leader in Product Lifecycle Management (PLM) for the fashion, retail, consumer goods, and luxury industries. Our solutions help companies accelerate product innovation,...

  • Customer Success Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Progress Software Corporation Full time

    Customer Success Manager - German speakingWe are Progress (Nasdaq: PRGS) - an experienced, trusted provider of products designed with customers in mind so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely.We're proud to have a diverse, global team where we value the individual and enrich our...

  • Customer Success Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Progress Software Corporation Full time

    Customer Success Manager - German speakingWe are Progress (Nasdaq: PRGS) - an experienced, trusted provider of products designed with customers in mind so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely.We're proud to have a diverse, global team where we value the individual and enrich our...

  • Customer Success Manager

    1 day ago

    Dublin, Dublin City, Ireland ServiceNow Full time

    OverviewCustomer Success Manager - Spanish speaker at ServiceNow. Join to apply for the Customer Success Manager - Spanish speaker role at ServiceNow. You will advocate for our customers, oversee a portfolio of customers to help them achieve business outcomes, and drive adoption of ServiceNow products through prescriptive guidance, bringing ServiceNow's best...