Customer Success Manager

3 weeks ago


Dublin, Dublin City, Ireland Userpilot Full time
Overview

Join to apply for the Customer Success Manager role at Userpilot.

Userpilot helps teams personalize the product experience at scale. With a fully customizable product experience layer that sits on top of the UI, product teams can quickly create contextual user experiences that trigger for the right person at the right stage of the user journey. This can help teams optimize for user activation and maximize feature engagement. There is nothing more powerful than engaging users with a feature when it's actually relevant; something that cannot be done with a static UI that never changes.

With a solution as versatile as ours, our Customer Success Managers are a critical component in helping show our customers how to tailor the product capabilities to their needs. You'll be the main point of contact for our customers from a product perspective, ensuring they get value from the product. You will own product education & strategy, account reviews, webinars, and general product-based correspondence with our customers, in order to build strong relationships that extend through the lifecycle of the customer.

Location: Dublin, Ireland.

The Roles of CSM at Userpilot
  • Developing strong, positive relationships with customers, acting as their primary point of contact for all things product.
  • Being a customer advocate (Mediate between customer requests and company vision, while being sure to voice their needs to the internal team)
  • Understanding the customer\'s business, goals, metrics, and challenges to provide personalized assistance.
  • Continuously monitor customer usage and behavior to identify any issues or areas where customers may need support.
  • Provide strategic consultation to customers on best practices to push for value.
  • Updating Customers (communicate with customers about changes and modifications to the product)
  • Conducting regular account reviews and building success plans with the customer
  • You will own renewals and retention of revenue for your book of business
  • Initiating collaborations for case studies
  • Gathering and sharing customer feedback with product teams
  • Investigate and escalate any technical issues a customer encounters.
  • At least 2 years in a Customer Success / Solutions Engineer / Account Management / Onboarding role in a B2B SaaS company
  • You have experience managing a book of business; knowing how to segment, prioritize, and engage with your customers efficiently & effectively
  • Have owned technical demos & understand how to demonstrate value
  • Can identify customer pain & goals, by asking good discovery questions
  • Have basic sales acumen (to aid a successful AE partnership - they own product expansion in your book)
Bonus Requirements
  • Experience working with customer engagement/analytics products
  • UI / UX expertise
  • More expert technical acumen
  • Fluency in additional languages
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Software Development
#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Secureops Inc. Full time

    OverviewCustomer Success Manager, SecureOpsWe're seeking a dynamic and experienced Customer Success Manager to join our growing team at SecureOps, a leading managed security services provider (MSSP).At SecureOps, we pride ourselves on a "security-by-design" approach, delivering tailored solutions like Custom SOC, Co-owned MDR, infrastructure security, and...


  • Dublin, Dublin City, Ireland Centric Software Full time

    Join to apply for the Customer Success Manager role at Centric Software2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at Centric SoftwareJob title: Customer Success ManagerLocation: Ireland Based – remote work settingLanguage Requirements: Fluent in both German & EnglishAbout Centric SoftwareCentric Software...


  • Dublin, Dublin City, Ireland SecureOps Inc. Full time

    OverviewCustomer Success Manager, SecureOpsWe're seeking a dynamic and experienced Customer Success Manager to join our growing team at SecureOps, a leading managed security services provider (MSSP).At SecureOps, we pride ourselves on a "security-by-design" approach, delivering tailored solutions like Custom SOC, Co-owned MDR, infrastructure security, and...


  • Dublin, Dublin City, Ireland SecureOps Inc. Full time

    OverviewCustomer Success Manager, SecureOpsWe're seeking a dynamic and experienced Customer Success Manager to join our growing team at SecureOps, a leading managed security services provider (MSSP).At SecureOps, we pride ourselves on a "security-by-design" approach, delivering tailored solutions like Custom SOC, Co-owned MDR, infrastructure security, and...


  • Dublin, Dublin City, Ireland Zendesk Full time

    Job DescriptionThe Customer Success Manager German Speaker is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions.It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and advanced...


  • Dublin, Dublin City, Ireland Datadog Full time

    OverviewManager, Customer Success (South EMEA) at Datadog — lead a regional team focused on expansion, retention, and renewals.This high-impact role coaches Customer Success Managers and owns the regional strategy for customer revenue, guiding the team to deepen customer relationships, identify growth opportunities, and execute with precision.Success means...


  • Dublin, Dublin City, Ireland Griddable Full time

    Join to apply for theCustomer Success Manager - Frenchrole at.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan.When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay...


  • Dublin, Dublin City, Ireland griddable Full time

    Join to apply for the Customer Success Manager - French role at griddable.io.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and...


  • Dublin, Dublin City, Ireland Stripe Full time

    Join to apply for the Customer Success Manager role at StripeJoin to apply for the Customer Success Manager role at StripeAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new...


  • Dublin, Dublin City, Ireland Salesforce, Inc.. Full time

    OverviewFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan.When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.As a Customer Success Manager (CSM), you will be a...