Manager, Customer Success

3 weeks ago

Dublin, Dublin City, Ireland Datadog Full time

Overview
Manager, Customer Success (South EMEA) at Datadog — lead a regional team focused on expansion, retention, and renewals.
This high-impact role coaches Customer Success Managers and owns the regional strategy for customer revenue, guiding the team to deepen customer relationships, identify growth opportunities, and execute with precision.
Success means hitting numbers and building a high-performing team that delivers Datadog's value across the region.
What You'll Do
Drive and influence the full renewal and expansion sales cycle
Serve as an advisor and role model for exemplary customer service
Balance autonomy with effective communication upwards
Act as a regional/segment owner and escalation point for relevant matters
Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
Focus on talent attraction, retention, and development to create high-performance teams
Who You Are
Experienced in Customer Success or

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