Technical Lead, Marketing Cloud Intelligence

Technical Lead, Marketing Cloud Intelligence
Job ID REQ-10036008
Aug 04, 2025
Ireland
Summary
Location: Dublin, Ireland
Alternative location: Mexico
This role serves the US region and requires 100% coverage to work with US teams, hence expected working hours are from 02:00 PM to 10:00 PM Dublin time.
We are seeking a highly-skilled and experienced Marketing Cloud Architect to join our team Marketing Automation team who works closely with brand teams; understands various data sources, adept in building data ingestion pipelines, skilled in designing future proof data models that can serve as a basis for data visualization and insights
About the Role
About the Role:
We are seeking a highly-skilled and experienced Marketing Cloud Architect to join our team Marketing Automation team who works closely with brand teams; understands various data sources, adept in building data ingestion pipelines, skilled in designing future proof data models that can serve as a basis for data visualization and insights
Key Responsibilities:
Help internal customers to identify key metrics to support business goals, and how to gather the data supporting those metrics
Architect and design salesforce solutions using Marketing Cloud Intelligence (Datorama) while maintaining scalable and efficient solutions for business needs
Conduct feasibility studies, defining new data streams in MCI, and ensuring timely data refresh cycles
Liaise with cross-functional teams, feasibility check in MCI, and develop new reporting capabilities while overseeing build of new optimization reports.
Work with and train business users to help developers to build effective data ingestion pipelines; data models and visualizations
Have deep technical skills to be able to explain tool capabilities and dig into the specific functions of tools, as well as its interoperability across technical, martech and adtech systems
Provide requirements for visualizations to data analysts for them build reports and dashboards that best present the key metrics
Based on experiences in developing strategies, develop best practices and processes for metrics, data management, and/or data visualization where possible; continuously stay up-to-date on Salesforce releases and updates
Be able to manage direct and indirect reports as needed, working in a matrixed global organization
Minimum of 7 – 10 years of business experience in analytics, consulting and/or enterprise software experience is required, including demonstrated ability of stakeholder management
Minimum of 5+ years' experience in Salesforce with strong focus solution architect
Proficient in Datorama, Salesforce configurations, and Marketing Cloud
Excellent written and verbal skills.
Strong interpersonal and analytical skills
Ability to provide efficient, timely, reliable, and courteous service to customers.
Ability to effectively present information
Demonstrated knowledge of the Data Engineering & Business Intelligence ecosystem
Salesforce MCI certification.
Other SF platforms viz app building PD1, PD2 etc
Familiarity with AppExchange deployment, Flow, Aura component and Lightning Web component will be a plus
Percentage of work:
25% - Direct internal customers interaction, gathering requirements, communicating progress, and providing deliverables
25% - MCI development - spend time identifying appropriate data streams, metrics, data model architecture to attain the business objectives
25% - Direct opportunities for reporting & insights projects leveraging Salesforce reporting tools such as Marketing Intelligence, CRM Analytics and Qlik, along with data engineering platforms such as Snowflake, Databricks, SF Data Cloud, Google Cloud, AWS and Azure, and ETL tools like Mulesoft.
15% - Provide thought leadership to be used to create additional conversation around reporting best practices
10% - Identify growth opportunities for personal and professional development
Why Novartis:
Helping people with disease and their families takes more than innovative science.
It takes a community of smart, passionate people like you.
Collaborating, supporting and inspiring each other.
Combining to achieve breakthroughs that change patients' lives.
Ready to create a brighter future together?

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IE02 (FCRS = IE002) Novartis Ireland Ltd
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Job ID REQ-10036008
Technical Lead, Marketing Cloud Intelligence
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