Salesforce Administrator

Overview
Salesforce Administrator for a 12 month maternity cover at Bord Gáis Energy.
The Salesforce Administrator is a vital force behind the smooth operation and continual enhancement of the Salesforce platform.
This role involves configuring and optimizing Salesforce to meet business needs, ensuring top-tier performance, and managing user access with precision.
The administrator also plays a key part in driving innovation by supporting the integration of AI and emerging technologies.
From data loading and sandbox management to maintaining clear documentation and ensuring compliance, this role empowers teams and enables smarter, more efficient ways of working.
About the team
We're the pride of Ireland.
Bord Gáis Energy has been powering the nation's homes and businesses for almost 40 years.
We're now at the heart of the energy transition in Ireland, strengthening the country's energy security and helping customers get ready for a net zero future.
Responsibilities
Ensure the Sales/Service Platform technologies underpinning are performing and evolving to provide excellent sales/service journeys for customers across web, app, call centre and partner sales.
Set up and configure green-field Salesforce implementation.
Initially focus on Service Cloud built using SF/Vlocity components.
User provisioning and configuration of permissions and access.
May include other non-Salesforce applications.
Salesforce configuration and configurative development, including Service Cloud setup and configuration; Lightning App Builder; Flows; Object configuration (fields, record types, visibility and permission); sandbox creations and refreshes; data loading.
Support the assessment of system requirements, identifying and addressing potential issues prior to implementation.
Actively pursue technology trends and incorporate into the technology roadmap.
Work closely with Senior Solution Architects to document end-to-end solutions.
Collaborate as part of a team to deliver required functionality across Sales, Service, Fulfilment, Payment, Billing, and Support.
Input into plans for Technical Verification/Regression testing plans, as required.
Ensure peer reviews and unit tests are prepared and executed to appropriate standards.
Create and update application documentation according to documentation standards.
Follow change control procedures and implement full version control and configuration management to protect production services.
Ensure compliance with statutory and company procedures, including security policies.
Drive retrospectives and lessons learned to improve quality of deliverables and development standards.
Identify and implement opportunities to improve development standards, processes and tools, and stay informed on relevant industry trends.
Qualifications
Experience in Salesforce administration
Strong communication skills to work cross-functionally with different stakeholders
Experience with Omni-studio, CPQ, EPC would be an advantage
Meticulous attention to detail
Why apply
We're not a perfect place – but we're a people place.
Our priority is supporting all of the different realities our people face.
Life is about more than work.
We've designed our total rewards to give you flexibility to choose what you need, when you need it, supporting you and your family both financially and emotionally.
Visit the link below to discover why we're a great place to work and what being part of more means for you.
If you're full of energy, passionate about sustainability, and ready to craft a better tomorrow, join a team where your voice matters and your growth is supported.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Information Services
Software Development
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