Assistant Claims Manager
2 weeks ago
Company description: FBD Holdings PLC Job description: Job Overview Reporting directly to the Claims Manager- Direct Injury Settlement team, the successful candidate will assist in delivering excellence in claims management with particular focus on: developing individual handling expertise; delivering cost effective settlement outcomes; assuring quality and compliance; driving operational efficiency; and embedding continuous improvement aligned with the company s Job Responsibilities The duties and responsibilities of the role of the Assistant Claims Manager will include, but will not be limited to: Monitor workflow, (to include telephony, electronic correspondence, mail) outstanding caseloads, processes, tasks and distribution of new claims; ensuring that work is allocated to people that have the appropriate level of experience and proficiency to resolve the case cost efficiently and effectively. Driving best practice handling behavior that supports attention to detail, challenge to service provider views, independent decision making, a proactive philosophy to information gathering, investigation and personal injury evaluation and availing of every opportunity to settle in the most cost effective settlement channel with particular focus on the development and improvement in the FNOL process to deliver a premium customer and employee experience in line with strategic goals. Assist Claims Manager in managing the performance management cycle, including setting personal business objectives, tracking results against target, conducting interim and annual reviews with the Claims Manager and collating final assessment ratings. Monitor performance against individual performance objectives. Support under-performers with the Claims Manager including the design and oversight of performance s plans. Conduct regular reviews covering telephony and file audits (including FNOL call audits, open file reviews and quality assurance audits) on the quality of claim handling and settlements, analyse results and take appropriate actions to improve FNOL gathering, settlement outcomes and claim transfers. Ensure personal understanding of regulatory framework and compliance with regulatory standards for claims handling: Consumer Protection Code (CPC); Consumer Insurance Contract Act (CICA); and Data Protection requirements. Actively participate in training and identifying training needs for team Assist in researching new digital solutions to enhance customer proposition and streamline processes Conduct themed reviews as prescribed by claims management or other stakeholders Track and monitor settlement rates, recoveries, average settlement cost, average claim lifecycles and service provider cost performance; ensure results are in line with targets; assist the claims manager formulate and implement improvement plans Job Responsibilities Support and drive effective communications across all Departments Track leakage and fraud defenses, including the capture of critical data and referral of suspicious cases. Ensure adherence to procedure and processes within the team and identify improvements in handling processes and operational controls Monitor, run, review and issue / save operational weekly control reports, signing off in compliance with requirements. Collate monthly presentation and deliver content with Team Manager at section meetings. Reinforce culture of continuous improvement and excellence within the team Providing advice and direction as well as making key decisions on high value, complex or technical aspects of claims. Identify cases to target for settlement considering involvement of Claims Inspectors in the claims process where appropriate. Deputize in Team Managers absence Evaluate strategy plans on new claims critiquing any gaps in information and action points, directing additional handler enquiries or investigation, identifying potential recovery opportunities and ensuring onward routing to handling skillset as appropriate Reviewing claims with handlers at key cost escalation points to validate action taken to date and deciding whether it is appropriate to pursue additional measures to contain claim costs before allowing claim to progress into a more expensive settlement cost channel. Education Qualified to Certified Insurance Practitioner (CIP). Experiences Proven leadership and excellent people management ability with experience in managing, supervising or leading injury claims handling teams. Technical claims handling expertise. A process improvement and change champion mind-set. Demonstrable experience in driving or supporting effective team performance management and a proven results oriented approach to service delivery. Competencies Ability to motivate others to deliver superior performance. Excellent analytical skills. Ability to influence. Excellent communication skills. Excellent facilitation skills. Strong organisational skis and the ability to motivate and get buy in from others at all levels of the organisation. MCC Footer This role is being offered on a temporary contract. Closing date for application is Monday 27th January. We offer: Hybrid Working Skills: Claims People Management Financial Services Benefits: Bonus Paid Holidays Pension
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▷ (High Salary) Travel Claims Assessor
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Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeGlobal Privacy Policy Sedgwick’s caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick’s policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve. We want to share with you our policy to what personal information we may collect, how we may...
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Claims Assessor
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Dublin, Ireland Bank of Ireland Full timeWhat is the opportunity? We're looking for a Claim Assessor to join our growing Claims team. This role offers an exciting chance to create a real impact, collaborating across multiple internal and external functions. You'll gain valuable experience in claims assessment and customer relations. In this role, you will: - Assess new claims, determining...
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Dublin, Ireland FBD Holdings Full timeCompany description: FBD Holdings PLC Job description: Job Overview To efficiently and cost effectively handle; negotiate and settle claims within designated authority and agreed services standards. Handling all claims from notification through to closure within agreed authority limits and service standards, in order to obtain optimum settlement for the...
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Dublin, Ireland Aviva (EG) Full timeAviva is seeking Protection Claims Specialist to join our Risk Protection Claims Team. In this role, you will efficiently and effectively manage income protection and specified illness claims, ensuring compliance and prioritizing customer satisfaction. Our team offers crucial support to Avivas customers, often dealing with vulnerable individuals and...
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Team Leader Income Protection Claims
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