Technical Support Specialist
3 days ago
Job Purpose Summary As a key member of the 2nd line support team, your main duties will be to provide technical support to our customers, helping them to resolve issues, but above all, taking ownership of particular product set and writing FAQs, testing firmware, and being an escalation point for your specialist product group. Also taking ownership of incidents and ensuring they are solved in a timely manner. Role Responsibilities To take ownership of product group to ensure there is sufficient knowledge and documentation available for customers To ensure customers issues are resolved in a timely manner. To provide 1st line technical support to advanced products such as IPPBX/Firewalls key advanced Networking products; answering support queries on the telephone and responding to support Email queries. To assist the 1st line support team by being their point of escalation and providing help and advice to resolve queries To escalate more complex problems to the appropriate 3rd line support teams in line with escalation procedures. Owning the incident and ensuring its timely resolution To maintain a high degree of customer service for all support queries and adhering to all Standard Operating Procedures. To log all answered calls on the call logging system. To carry out any other duties in line with technical or business requirements To respond to Email queries from customers in a timely manner. To provide pre-sales technical support to customers, & internal sales teams. To process product returns received in the Service Centre, dealing with queries and ensuring product repairs are carried out in line with establish procedures, and items are returned back to customers in a timely manner in accordance with established procedures, this will be in a backing up capacity To carry out product testing as directed by the Technical Support Manager To identify and write product FAQ documents to publish on the company's web site To carry out any other duties in line with technical or business requirements Additional Responsibilities Skills & Personal Attributes You should be customer service orientated, polite, thoughtful and courteous with an excellent telephone manner Excellent oral and written communications skills as most of your work involves speaking to customers on the telephone or responding to Emails by writing technical instructions. 2-3 years' previous experience in a technical support role Excellent understanding of the technical fundamentals of Ethernet, and Routing principles A very good working knowledge of PC's, and operating systems, knowledge of MAC's would be advantageous, as would Linux experience Technical Skills TCPIP, IPv4, DNS, DHCP, SNMP, FTP IPv6, Any skills advantageous VPN, IPSec, PPTP, L2TP Routing, ADSL, VDSL, VPN, QoS, failover, load balancing. VoIP, IPPBX, SIP, RTP, 3G, ISDN, PSTN, codecs Ethernet switching, Gigabit, multicast, VLAN, PoE, QoS Wireless Networking, IEEE 802.11bgn, WPA, SSID, WDS, WPS, dual band Web Content Filtering Educational Degree level in Computing, Maths, or similar IT certifications desirable, e.g. MCSE, CCNA, CompTIA A+ Key Traits CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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Technical Support Engineer
1 day ago
Mayo, Ireland CMS Distribution Full timeJob Purpose Summary A key member of the support team, your main duties are to provide technical support to our customers, including resellers, dealers, and end users in helping them to resolve technical issues. Role Responsibilities Main Duties To take ownership of customers issues, ensuring they are resolved in a timely manner. To provide 1st line technical...
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CMS Distribution | Technical Support Specialist
3 weeks ago
Ballina, Co. Mayo, Ireland CMS Distribution Full timeJob Purpose Summary As a key member of the 2nd line support team, your main duties will be to provide technical support to our customers, helping them to resolve issues, but above all, taking ownership of particular product set and writing FAQs, testing firmware, and being an escalation point for your specialist product group. Also taking ownership of...
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Ballina, Co. Mayo, Ireland Hays Specialist Recruitment Ireland Ltd Full timeAccounts Assistant/Part-Qualified Accountant Mayo Your new companyThis opportunity is based in South Mayo. The location is commutable from parts of Galway, Mayo & Roscommon. Our client is currently seeking an experienced Accounts Assistant for a fast-paced and high-volume role in their growing SME to join their team in the New Year. If you're a current...
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SAP Analyst
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Mayo, Ireland PE Global Full time***Please note that this role is not anticipated to start until 10th March 2025. Please only apply for this maternity cover role if you are satisfied to wait until then.*** Purpose: SAP Quality Master Data is critical to product and patient safety as it drives quality control and testing requirements on each material. It drives what tests should be done on a...
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Shop Assistant
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Mayo, Ireland St Vincent De Paul (SVP) Full timeShop Assistant - Castlebar Location: Castlebar, Co. Mayo Salary range: €15.17 p/hr Experience: 2 Years retail experience Closing date: Fri, 24 Jan 2025 Description: The Role: Shop Assistant Castlebar Co Mayo We are currently looking to recruit a Permanent Part Time Shop Assistant to support and work alongside our Shop Manager, volunteers and scheme...
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EBR Program Manager
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Mayo, Ireland TEAM HORIZON Full timeTeam Horizon is seeking a eBR Program Manager for a pharmaceutical client in their Mayo site. The eBR Program Manager will provide technical support and leadership to a cross functional team responsible for the implementation of electronic batch record (eBR) and review by exception (RBE) over a 2-year period at the Westport site. They will develop and manage...
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Project Process Controls Engineer
1 month ago
Mayo, Ireland Sterling Engineering Limited Full timeProject Process Engineer – ControlsSummary Provide automation support for new and existing processes and equipment to reduce manufacturing complexity and ensure long-term viability at the Ballina site. Collaborate with Global Engineering, R&D, and QA to develop and deliver control solutions.Key ResponsibilitiesProject SupportDevelop and track...
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MEP Lead
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Mayo, Ireland NRL Ireland Full timeMEP Lead Location: Mayo County Ireland Reporting to the Regional Director/Regional MEP Lead, the MEP Lead has responsibility for the delivery of MEP systems across designated large and or multiple smaller scale projects that area on time, on budget and meet the companies Zero objectives of safety, Quality and Energy. Of equal important is the necessity to...
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OT Systems Engineer
3 days ago
Mayo, Ireland Team Horizon Full timeOT Systems EngineerTeam Horizon is seeking an OT Systems Engineer for our client in the pharmaceutical industry based in Mayo. This is a 12-month contract role. The OT Systems Engineer will support the lifecycle management of Operational Technology Systems and applications across our client’s site.The successful candidate will be expected to support all...
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Systems Engineer
2 days ago
Mayo, Ireland Headcount Solutions Full timeResponsibilities Works as part of the project team on the design, installation and configuration of operating systems and other software applications on automated manufacturing systems. Works with equipment vendor to design and build of secure, robust, highly available fit-for-purpose and future proofed application environments. Design and implement data...
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Systems Engineer
3 days ago
Mayo, Ireland Team Horizon Full timeTeam Horizon is seeking an OT Systems Engineer (Projects) for a global pharmaceutical for their Mayo site. The successful candidate will support a multi-year software life cycle management initiative involving the refresh of GMP application in the pharmaceutical environment.Why you should apply: * This is an excellent opportunity to join a world class...
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Electrical Project Manager
2 days ago
Mayo, Ireland EPS Group Full timeEPS Group has an immediate vacancy for an Electrical Project Manager to join our Contracts Team based in the Western Region. EPS Group are a complete end to end solutions provider involved in the design, build, operation and maintenance of water and wastewater assets & infrastructure in the municipal (Local authority), Industrial (Food and...
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Project Engineer
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Mayo, Ireland EPS Group Full timeEPS Group has an immediate vacancy for a Mechanical Project Engineer to join our Contracts Team based in the West of Ireland. EPS Group are a complete end to end solutions provider involved in the design, build, operation and maintenance of water and wastewater assets & infrastructure in the municipal (Local authority), Industrial (Food and...
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Controls Engineer
2 days ago
Mayo, Ireland Independent Search Solutions Full timeAn excellent opportunity for a Manufacturing Controls Engineer who is looking to improve their Professional Development within this Highly Automated Medical Device Manufacturing Facility. A Permanent / Day Shift role; this position will focus on Manufacturing Electrical Controls, and you will need to have a detailed knowledge in this area. Based in County...
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Manufacturing Process Engineer
3 days ago
Mayo, Ireland Independent Search Solutions Full timeAn excellent opportunity for a Manufacturing Process Engineer who is looking to improve their Professional Development within this Highly Automated Medical Device Manufacturing Facility. A Permanent / Day Shift role; this position will focus on Manufacturing Electrical Controls, and you will need to have a detailed knowledge in this area. Based in County...
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Automation Engineer
5 days ago
Mayo, Ireland Team Horizon Full timeAutomation Engineers - ShiftTeam Horizon is seeking a Automation Engineers - Shift for a leading manufacturing company in Mayo.The role will be based on 2nd shift (16:30 – 00:00) or 3rd shift (00:00am to 08:00), with cover support for weekend callouts.Why you should apply: * Our client has developed a stand-out culture of innovation, inclusion and...
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Automation Engineer
3 days ago
Mayo, Ireland TEAM HORIZON Full timeAutomation Engineers - Shift Team Horizon is seeking a Automation Engineers - Shift for a leading manufacturing company in Mayo. The role will be based on 2nd shift (16:30 00:00) or 3rd shift (00:00am to 08:00), with cover support for weekend callouts. Why you should apply: Our client has developed a stand-out culture of innovation, inclusion and...
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C&Q Engineer
4 days ago
Mayo, Ireland Team Horizon Full time3484 - C&Q EngineerTeam Horizon is seeking a C&Q Engineer for a leading manufacturing company in Mayo.Why you should apply:• Our client has developed a stand-out culture of innovation, inclusion and development, and consistently features as a great place to work.• You enjoy working on exciting projects and want to work with a global manufacturing site in...
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C&Q Engineer
3 days ago
Mayo, Ireland TEAM HORIZON Full timeC&Q Engineer Team Horizon is seeking a C&Q Engineer for a leading manufacturing company in Mayo. Why you should apply: Our client has developed a stand-out culture of innovation, inclusion and development, and consistently features as a great place to work. You enjoy working on exciting projects and want to work with a global manufacturing site in Mayo. What...
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Project (Automation) Engineer, Mayo
3 days ago
Mayo, Ireland Gertek Project Management Full timeGerTEK is an engineering consultancy company specialising in project management, talent solutions and commissioning qualification and validation services. We partner with many of the world's largest life science & technology companies who entrust in us to deliver their most strategic and important projects with our technically strong personnel ensuring all...