Technical Support Engineer
2 days ago
Job Purpose Summary A key member of the support team, your main duties are to provide technical support to our customers, including resellers, dealers, and end users in helping them to resolve technical issues. Role Responsibilities Main Duties To take ownership of customers issues, ensuring they are resolved in a timely manner. To provide 1st line technical support, answering support queries on the telephone, and responding to support Email queries. To escalate more complex problems to the appropriate Technical Support Specialist in line with escalation procedures. To maintain a high degree of customer service for all support queries and adhering to all Standard Operating Procedures. To log all answered calls on the call logging system. To respond to Email queries from customers in a timely manner. To provide pre-sales technical support to customers, & internal sales teams. To process product returns received in the Service Centre, dealing with queries and ensuring product repairs are carried out in line with establish procedures, and items are returned back to customers in a timely manner in accordance with established procedures To carry out product testing and customer setup replication To identify and write product FAQ documents to publish on the company web site To carry out any other duties in line with technical or business requirements Additional Responsibilities Skills & Personal Attributes Key Attributes You should be customer service orientated, polite, thoughtful, and courteous with an excellent telephone manner Excellent oral and written communications skills as most of your work involves speaking to customers on the telephone or responding to Emails by writing technical instructions. 1-2 years' previous experience in a technical support role Excellent understanding of the technical fundamentals of Ethernet Routing principles A very good working knowledge of PC's, and MAC's would be advantageous Technical Skills TCPIP, Class A, B, C (IPv4), DNS, DHCP, SNMP, UDP, FTP IPv6, Any skills advantageous VPN, IPSec, PPTP, L2TP Routing, ADSL, VDSL, VPN, QoS, failover, load balancing. VoIP, IPPBX, SIP, RTP, 3G, ISDN, PSTN, codecs Ethernet switching, Gigabit, multicast, VLAN, PoE, QoS Wireless Networking, IEEE 802.11bgn, WPA(2), SSID, WDS, WPS, dual band Web Content Filtering Educational Degree level in Computing, Maths, or similar IT certifications desirable, e.g. MCSE, CCNA, CompTIA A+ Key Traits CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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Technical Support Specialist
3 days ago
Mayo, Ireland CMS Distribution Full timeJob Purpose Summary As a key member of the 2nd line support team, your main duties will be to provide technical support to our customers, helping them to resolve issues, but above all, taking ownership of particular product set and writing FAQs, testing firmware, and being an escalation point for your specialist product group. Also taking ownership of...
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CMS Distribution | Technical Support Specialist
3 weeks ago
Ballina, Co. Mayo, Ireland CMS Distribution Full timeJob Purpose Summary As a key member of the 2nd line support team, your main duties will be to provide technical support to our customers, helping them to resolve issues, but above all, taking ownership of particular product set and writing FAQs, testing firmware, and being an escalation point for your specialist product group. Also taking ownership of...
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Controls Engineer
2 days ago
Mayo, Ireland Independent Search Solutions Full timeAn excellent opportunity for a Manufacturing Controls Engineer who is looking to improve their Professional Development within this Highly Automated Medical Device Manufacturing Facility. A Permanent / Day Shift role; this position will focus on Manufacturing Electrical Controls, and you will need to have a detailed knowledge in this area. Based in County...
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Project Engineer
2 days ago
Mayo, Ireland TEAM HORIZON Full timeProject Engineer Team Horizon is seeking a Project Engineer for a leading manufacturing company in Mayo. The Project Engineer is responsible for safely coordinating and leading projects associated with Process Improvements, Automation, Aseptic processing, New Processing equipment with some Facility / utilities modifications to incorporate same. The primary...
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Manufacturing Process Engineer
3 days ago
Mayo, Ireland Independent Search Solutions Full timeAn excellent opportunity for a Manufacturing Process Engineer who is looking to improve their Professional Development within this Highly Automated Medical Device Manufacturing Facility. A Permanent / Day Shift role; this position will focus on Manufacturing Electrical Controls, and you will need to have a detailed knowledge in this area. Based in County...
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Project Engineer
4 days ago
Mayo, Ireland Team Horizon Full timeProject EngineerTeam Horizon is seeking a Project Engineer for a leading pharmaceutical company in Mayo.The Project Engineer is responsible for safely coordinating and leading projects associated with Process Improvements, Automation, Aseptic processing, New Processing equipment with some Facility / utilities modifications to incorporate same.The primary...
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Project Process Controls Engineer
1 month ago
Mayo, Ireland Sterling Engineering Limited Full timeProject Process Engineer – ControlsSummary Provide automation support for new and existing processes and equipment to reduce manufacturing complexity and ensure long-term viability at the Ballina site. Collaborate with Global Engineering, R&D, and QA to develop and deliver control solutions.Key ResponsibilitiesProject SupportDevelop and track...
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Systems Engineer
3 days ago
Mayo, Ireland Team Horizon Full timeTeam Horizon is seeking an OT Systems Engineer (Projects) for a global pharmaceutical for their Mayo site. The successful candidate will support a multi-year software life cycle management initiative involving the refresh of GMP application in the pharmaceutical environment.Why you should apply: * This is an excellent opportunity to join a world class...
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OT Systems Engineer
3 days ago
Mayo, Ireland Team Horizon Full timeOT Systems EngineerTeam Horizon is seeking an OT Systems Engineer for our client in the pharmaceutical industry based in Mayo. This is a 12-month contract role. The OT Systems Engineer will support the lifecycle management of Operational Technology Systems and applications across our client’s site.The successful candidate will be expected to support all...
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Systems Engineer
2 days ago
Mayo, Ireland Headcount Solutions Full timeResponsibilities Works as part of the project team on the design, installation and configuration of operating systems and other software applications on automated manufacturing systems. Works with equipment vendor to design and build of secure, robust, highly available fit-for-purpose and future proofed application environments. Design and implement data...
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Project Engineer
3 days ago
Mayo, Ireland EPS Group Full timeEPS Group has an immediate vacancy for a Mechanical Project Engineer to join our Contracts Team based in the West of Ireland. EPS Group are a complete end to end solutions provider involved in the design, build, operation and maintenance of water and wastewater assets & infrastructure in the municipal (Local authority), Industrial (Food and...
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C&Q Engineer
3 days ago
Mayo, Ireland TEAM HORIZON Full timeC&Q Engineer Team Horizon is seeking a C&Q Engineer for a leading manufacturing company in Mayo. Why you should apply: Our client has developed a stand-out culture of innovation, inclusion and development, and consistently features as a great place to work. You enjoy working on exciting projects and want to work with a global manufacturing site in Mayo. What...
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Automation Engineer
5 days ago
Mayo, Ireland Team Horizon Full timeAutomation Engineers - ShiftTeam Horizon is seeking a Automation Engineers - Shift for a leading manufacturing company in Mayo.The role will be based on 2nd shift (16:30 – 00:00) or 3rd shift (00:00am to 08:00), with cover support for weekend callouts.Why you should apply: * Our client has developed a stand-out culture of innovation, inclusion and...
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Validation Engineer
3 days ago
Mayo, Ireland Gertek Project Management Full timeGerTEK is an engineering consultancy company specialising in project management, talent solutions and commissioning qualification and validation services. We partner with many of the world's largest life science & technology companies who entrust in us to deliver their most strategic and important projects with our technically strong personnel ensuring all...
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Project (Automation) Engineer, Mayo
3 days ago
Mayo, Ireland Gertek Project Management Full timeGerTEK is an engineering consultancy company specialising in project management, talent solutions and commissioning qualification and validation services. We partner with many of the world's largest life science & technology companies who entrust in us to deliver their most strategic and important projects with our technically strong personnel ensuring all...
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Automation Engineer
3 days ago
Mayo, Ireland TEAM HORIZON Full timeAutomation Engineers - Shift Team Horizon is seeking a Automation Engineers - Shift for a leading manufacturing company in Mayo. The role will be based on 2nd shift (16:30 00:00) or 3rd shift (00:00am to 08:00), with cover support for weekend callouts. Why you should apply: Our client has developed a stand-out culture of innovation, inclusion and...
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Project Automation Engineer
4 days ago
Mayo, Ireland Team Horizon Full timeProject Automation EngineerTeam Horizon is seeking a Project Automation Engineer for a leading pharmaceutical company in Mayo.The Project Engineer is responsible for safely coordinating and leading projects associated with Automation, Aseptic processing, new processing equipment, packaging, new Facility builds or modifications/extensions. The primary...
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Automation Engineer
3 days ago
Mayo, Ireland Headcount Solutions Full timeRole To ensure that the project meets its agreed goals/targets on time and on budget. The engineer reports project progress to the Project Manager to ensure the equipment/facility design and goals/targets are achieved. Responsibilities Safely coordinate the delivery of processing equipment to the site based on planned timelines and scope. Processing...
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Project Automation Engineer
3 days ago
Mayo, Ireland TEAM HORIZON Full timeProject Automation Engineer Team Horizon is seeking a Project Automation Engineer for a leading pharmaceutical company in Mayo. The Project Engineer is responsible for safely coordinating and leading projects associated with Automation, Aseptic processing, new processing equipment, packaging, new Facility builds or modifications/extensions. The primary...
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C&Q Engineer
5 days ago
Mayo, Ireland Team Horizon Full time3484 - C&Q EngineerTeam Horizon is seeking a C&Q Engineer for a leading manufacturing company in Mayo.Why you should apply:• Our client has developed a stand-out culture of innovation, inclusion and development, and consistently features as a great place to work.• You enjoy working on exciting projects and want to work with a global manufacturing site in...