Quality Analyst
1 day ago
Quality Analyst - Danish, Dutch, Hungarian, or Swedish speakingWe are looking forDanish, Dutch, Hungarian, or Swedish-speakingQuality Analyststo join our dynamic team in Dublin.In this role, you will play a key part in ensuring that our operations meet the highest quality standards by monitoring, evaluating, and supporting the performance of our representatives.You will act as a mentor and coach, providing feedback that drives continuous improvement and helps our teams deliver excellence.This is a great opportunity to make an impact in a fast-paced, international environment, working closely with management to strengthen both team and client outcomes.Key ResponsibilitiesMonitor and evaluate representatives' performance, providing feedback, coaching, and support.Conduct training sessions on quality standards and market-specific requirements.Collaborate with team leads and management to reinforce quality processes.Provide backup support to the training department when required.Deliver "just-in-time" training on new or updated content policies.Perform data analysis and reporting to track trends and quality outcomes.Investigate and resolve escalations regarding decision accuracy and policy clarity.Mentor auditors in the use of tools and audit systems.Develop documentation, share feedback, and recommend improvements to processes and tools.Handle administrative tasks and contribute to ad-hoc quality initiatives.What We're Looking ForLanguage Skills:Fluency in Danish, Dutch, Hungarian, or Swedish and English (C1 or above).Experience:Previous experience in content moderation, Trust & Safety, or quality assurance within the social media or online content industry.Cultural Knowledge:Strong insight into local culture and current affairs.Technical Skills:Proficiency in Excel with the ability to create both qualitative and quantitative reports.Knowledge of AI trends is a plus.Soft Skills:Excellent communication, coaching, and problem-solving abilities.Capable of handling challenges, building relationships, and driving improvements.Attributes:Highly organized, proactive, adaptable, and comfortable working under pressure across different shifts.Education:Bachelor's degree required.Benefits & PerksHealth Insurance coverage25 days of annual leaveTraining and development opportunitiesWellness programsBike-to-work schemeTaxSaver travel cardLocation:Dublin 18 - OnsiteContract:Permanent, Full-timeIf you're ready to bring your skills incontent reviewing, quality, and coachingto a dynamic team in Dublin, we encourage you to apply today.Don't miss out on this opportunity, your next career move could start here#J-*****-Ljbffr
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Quality Control Analyst
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Dublin Pike, Ireland STRIVE Search Full timeOverview QC Analyst role based in North Dublin. Fixed Term 12 Month Contract. Clear progression trajectories internally. Qualification : QC Analyst Background Our client is seeking a QC Analyst with 1+ years experience to join the team during a period of internal development! Reporting to the QC Supervisor, you will have the opportunity to troubleshoot...
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Quality Analyst
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Quality Analyst
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Quality Analyst
2 weeks ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst (Social Media) - Hungarian SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...
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Croatian Quality Analyst
2 weeks ago
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Quality Analyst – Polish Speaker
2 weeks ago
Dublin, Ireland Cpl Healthcare Full timeQuality Analyst – POLISH SpeakerDublin, Ireland | PermanentExpression of Interest– Join our team at a global tech leader as aQuality Analyst – POLISH speaker, where you'll help improve generative AI tools through smart, human-led data annotation and content refinement.This is a sourcing call– share your interest to learn more.What You'll...
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Quality Analyst
3 hours ago
Dublin, Ireland CPL Full timeQuality Analyst Job Description: The Quality Analyst will provide support enabling Operations delivery against the agreed standards and business requirements. The Quality Analyst will also drive the required knowledge, skills and attitude of Reps to achieve agreed Quality SLA’s. The Quality Analyst must monitor, evaluate, council and document...
