Restaurant Floor Manager

2 days ago


Galway, Ireland Hooked Full time

Hooked is a busy, award-winning seafood restaurant known for fresh local catch, warm Galway hospitality, and a team that genuinely cares about what we do.We're passionate about great service, consistency, and the customer experience — every detail matters.We're seeking an experienced Floor Manager to oversee daily front-of-house operations and ensure a smooth, professional service across all shifts.This role requires strong leadership, communication, and multitasking skills, as well as a hands-on approach and deep understanding of restaurant flow.Key Responsibilities:Oversee and coordinate all front-of-house service operations during shifts.Lead by example in maintaining the highest standards of hospitality and guest satisfaction.Manage daily staff briefings, floor plans, and section allocations.Support, motivate, and train team members to uphold Hooked's standards of service and professionalism.Liaise with kitchen management to ensure smooth communication between front and back of house.Handle customer feedback with professionalism and discretion.Ensure compliance with health & safety, hygiene, and licensing regulations.Manage bookings, walk-ins, and seating efficiency to maximise turnover while maintaining guest comfort.Oversee till systems, end-of-day cash-up, and reporting.Monitor stock levels of key service items (menus, cutlery, condiments, uniforms, etc.).Maintain floor appearance, cleanliness, and organisation throughout service.Collaborate with management on staff rotas, performance reviews, and training schedules.Assist with the coordination of events, private bookings, and seasonal promotions.Ensure consistent communication between all departments and management.Support onboarding of new staff and ongoing service training.Uphold Hooked's brand values, presentation standards, and customer-first approach.Requirements:Proven experience in a supervisory or managerial role in a busy restaurant.Strong leadership and communication skills.Ability to multitask and remain calm under pressure.Excellent attention to detail and organisational skills.A proactive, professional, and positive attitude.Flexibility to work evenings, weekends, and holidays as required.Job Type: Full-timePay: €27,******-€39,****** per yearWork Location: In person



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