Client Services Specialist

Client Services Specialist - German Speaker page is loadedClient Services Specialist - German SpeakerApply locations Dublin, IRL time type Full time posted on Posted Yesterday job requisition id 25WD90589Job Requisition ID #
25WD90589Position Overview As a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding.
You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an great customer experience in an environment of shared team knowledge.
You will report to the Senior Manager Client Services.
We value hybrid working and if you live near enough to one of our offices you are welcome to work there some or all of the time but remote working is also supported in Ireland, however, we would like you to join your team on a monthly basis to meet up.
Responsibilities Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issuesCommunicate with customers/partners across multiple systems; including phone, chat, and email (web and Outlook)Ensure a high-level of customer and partner satisfaction.Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requestsProvide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partnersBe a subject matter expert as it relates to Autodesk policies, processes, and toolsBe responsible for initiatives related to partner enablement and partner effectiveness; including delivery of partner on-boarding and training, participation in internal and external forums and partner service reviewsLearn our internal systems that our partners and customers use to access our products and services.
Knowledge of operating systems is a must for a Client Services roleEducate our customers and partners on resources available to self-serve.
You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinarsLiaise with sales teams to address customer related issues and order questionsLook for areas to improve both processes and systems and automated solutionsMinimum qualifications You have great communication skillsYou can identify trends and propose solutions to recurring problemsYou have Microsoft Office Skills and like to learn about new platforms and toolsYou enjoy working in a customer service role providing live supportYou will work from 7am until 3.30pm / 9am to 5.30pm weekdaysYou are fluent in English and German and it would be great if you spoke one other European language (French/Italian/Spanish/Portuguese)#LI-SH1
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